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General Chat Thread, Ruckus - Controller Licence Query / question in General; sorry but I fail to see your beef with Ruckus surely it's with whoever may have misold you the equipment ...
  1. #16

    plexer's Avatar
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    sorry but I fail to see your beef with Ruckus surely it's with whoever may have misold you the equipment and licencing.

    As has allready been pointed out you do not need to purchase another controller just the licence upgrade for the one you have and any extra access points you may need.

    It's not a failing on ruckus's part that you may now need additional points.

    I fail to see where their tech support will help with that?

    You've been offered help from our sponsors on here who sell ruckus kit so I suggest you take them up on it.

    Ben

  2. #17
    MarkPower's Avatar
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    Quote Originally Posted by Domino View Post
    what's the issue you're having exactly...?

    if its just you wanna purchase more licences tech support isn't the best place to go...
    Agreed Technical Support will only aid you with problems not a license increase, I have offered many times to help you with this but still not heard from you.......talk to me.

    When you purchased the kit I am under the impression you have purchased direct support with Ruckus is this the case?

    If not what version of support did you buy?

  3. #18

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    The licences now appear to be wrong. Our AM has asked me to speak with Tech Support, for some reason.!

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    Quote Originally Posted by TheMainGeek View Post
    The licences now appear to be wrong. Our AM has asked me to speak with Tech Support, for some reason.!
    What do they think is wrong with the license?

  5. #20
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    With a secondary school I would always go with the bigger controller. Some one made the wrong decisions when specifying the system. With all managed systems you have to buy licensing, new AP's and a new controller if not sized right.

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    Quote Originally Posted by MarkPower View Post
    What do they think is wrong with the license?
    AP's dont match up with the licences

  7. #22
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    Quote Originally Posted by TheMainGeek View Post
    AP's dont match up with the licences


    So what do you see in this section of the gui for the ZoneDirector as this dictates the number of access points you can manage.

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    AP management

    Go into the bossís office - stand proud and remind him how the Ruckus APís and controller kick arse! And to extend coverage you are adding more APís which then is a software upgrade to the Zone Director.

    You have 25 APís, now adding more Ė you have an awesome system your just increasing adding manageability.

    Mention he is even saving money as with other vendors additional APís mean additional controllers. Here it is only a software purchase.

    Donít forget to mention to the boss how roaming users have no issues when using the Zone Director to dictate AP association.

    Then tell him going to lunch. : )

    r



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