General Chat Thread, Anyone Living in the Canterbury area on Be Unlimited? in General; I've been having major issues with speed for about 3 weeks now, and not really getting anywhere with their technical ...
Anyone Living in the Canterbury area on Be Unlimited?
I've been having major issues with speed for about 3 weeks now, and not really getting anywhere with their technical support who are basically blaming the phone line, although there's nothing actually wrong with the line according to BT, and phone calls are lovely and clear through it.
For the first 2 months I was getting good performance of between 8-10mbs which is good considering I'm only paying for the Be Value package, but this suddenly dropped to around 1mbs about 2 weeks ago, and has sat there ever since. There was a total outage last weekend, which was fixed by Sunday afternoon, and I was hoping maybe this would resolve the speed issues as well, but it hasn't. My upload speed is fine, but download speed is depressingly slow. It's also very inconsistant, one second it will be 1.5mbs, the next it will be 0.5mbs on speedtest.net is averages to just under 1mbs. Damned annoying!
Basically I'm after just one other person on be-unlimited who is connected to the Canterbury exchange who may be having the same problems, so I can then e-mail back their technical support with that information and get them to do something about it! It's a long shot I know, but gotta try somewhere!
Not on your exchange, however I cancelled Be back in October after five months of the same problem as yourself.
Be blamed either my phone line - which had no issues on Freedom2Surf, or frankly with Be for the first few months, or ongoing but occasional DNS issues.
I could download fine - around 1.7MBps, but found web browsing painfully slow.
In the end I gave up and moved to cable.
Personally I believe they've had ongoing DNS issues, my exchange was over subscribed and their network is over capacity. Up to 24meg with no download restrictions sounds great, until everyone is downloading gigs a day and slowing the network down for everyone else.