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General Chat Thread, CC4...Hows it goin? in General; SR1 is now split in its roll out depending on what you are after. - From their support page said ...
  1. #61

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    SR1 is now split in its roll out depending on what you are after. - From their support page said this morning -
    New CC4 installs Release eo May,
    CC3 to 4 SR1 eo May.
    Existing CC4 Release eo June.
    Stop holding your breath guys!

    If you can access their support stuff take a look at the graph on the following:
    Log In
    Do a bit of basic maths and work out the sizes of user vs deployment - Scares the hell out of us with over 1500 users!

  2. #62

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    Thank you for the informative blog MK-2. I'm really shocked and appalled at the service you've received and I don't blame you one little bit with regards to your comments.

    Clearly RM's intentions are positive, but unfortunately they don't appear to be delivering whatsoever and have basically wiped their hands clean. This is really unprofessional and isn't how businesses should conduct themselves.

    I agree that the fault is without a doubt with the site surveyors. The school after all are paying for a service from A to Z, but again I would say their communication is at fault. It happens a lot in many large organisations, but it's by no means any excuse.

  3. #63
    Oops_my_bad's Avatar
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    Wow - I'm really disgusted at the way RM have conducted themselves here - I'll be sure to point other schools in our area who are considering a CC3 upgrade to these threads.

  4. #64


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    Can I just ask what do you really gain from a product like community connect? In the days when you had NT4 servers and Win95/98 on the desktop I could see why you'd need something like CC. User management is NT4 was pants, and the built in security in Win98 was utter cack.

    But in this day and age you do pretty much everything you need with a vanilla network. If not you're better off getting a specialist industry standard tool to do the job.

  5. #65

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    The problem with vanilla network is that there are so many options, you need to document it, RM has a standard set of tools, so it's the same across all the sites, or at least that's the idea! RM targets schools with no ICT Technicians who want a simple ready made network who they can just phone up any (RM training) professional and just get it fixed.

  6. #66

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    This is true but the idea with Community Connect is RM supply all this in a single managed package. Where as in industry you would often need several different solutions to meet the same end. The reality is somewhat different however but what with RM winning most of the BSF soon alot will not have the choice.

  7. #67

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    Quote Originally Posted by K.C.Leblanc View Post
    Can I just ask what do you really gain from a product like community connect? In the days when you had NT4 servers and Win95/98 on the desktop I could see why you'd need something like CC. User management is NT4 was pants, and the built in security in Win98 was utter cack.

    But in this day and age you do pretty much everything you need with a vanilla network. If not you're better off getting a specialist industry standard tool to do the job.
    To answer your question, search the forum. It has been discussed about a trillion times already.

  8. #68
    Oops_my_bad's Avatar
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    It looks to me the only thing you gain is a big headache along with a bigger hole in your school budget!

  9. #69

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    Quote Originally Posted by Oops_my_bad View Post
    It looks to me the only thing you gain is a big headache along with a bigger hole in your school budget!
    Sounds like what parents say about having kids.

  10. #70

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    Quote Originally Posted by Oops_my_bad View Post
    It looks to me the only thing you gain is a big headache along with a bigger hole in your school budget!
    Are you referring to CC3 or 4?

  11. #71
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    Quote Originally Posted by K.C.Leblanc View Post
    Can I just ask what do you really gain from a product like community connect?
    This has been discussed to death on other threads - for the purposes of this one, can we just settle that some people need/justify RM products and others don't, and then leave the thread clear for the discussion of CC4 over CC3 without muddying it with the vampiric "why RM?" discussions?

  12. Thanks to enjay from:

    sparkeh (23rd March 2009)

  13. #72

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    Quote Originally Posted by NickJones View Post
    This has been discussed to death on other threads - for the purposes of this one, can we just settle that some people need/justify RM products and others don't, and then leave the thread clear for the discussion of CC4 over CC3 without muddying it with the vampiric "why RM?" discussions?
    +1. Bored of hearing the arguments now; systems administration is about making an educated choice between the tools that work for you, not anybody else.

    On the other hand, if there's a serious discussion in the offing about the differences which we can use to educate each other so that we're all equipped to make that choice, let's have it in a sensible manner in a new thread, and keep it there.

  14. #73

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    We have been working closely with 3rd Line support and various high up people to get our issues fixed.
    With several new bugs being acknowledged (Long cold boot times, freezing at the desktop and annoying gina issues etc) and worked on, the future for us CC4 people is looking better.

    The support we have received, albeit a bit later than it could have been, has been great and I do truly think they are close to refining the product to how it should have been released.
    Last edited by CHR1S; 23rd March 2009 at 03:35 PM.

  15. #74

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    So, anyones opinion of CC4 changed recently? Are there any success stories?

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    Some sucess with small primary, fresh install's, larger cc3 upgrade sites such as ourselves still have issues. We are mostly sorted now, but still have a few customer complaints open relating to poor station performance and startup times which isn't going to be fixed with SR1 and program sets failing to deliver on stations which again is awaiting a fix probably post SR1. Network recycle bin still isnt fixed after undergoing redevelopment as far as i'm aware. SR1 shoud bring some stability improvements i think but i think it will take another 6 months before they finally reach a point where RM are no longer firefighting and instead delivering some of the functionality promised at release.

  17. Thanks to Tallwood_6 from:

    CHR1S (19th May 2009)

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