General Chat Thread, Parcelforce *%!?@# in General; Parcelforce must be one of the worst companies in the UK.
Thankfully lots of companies don't use them any more. ...
7th January 2009, 08:52 PM #1
Parcelforce must be one of the worst companies in the UK.
Thankfully lots of companies don't use them any more. In the past we've had a parcel sent that required a signature. When it didn't arrive we rang the supplier who checked and then told us someone had signed for it. When the record was pulled it was some ramdom squiggle and the parcel was never found.
We also had a laptop that mysteriously disappeared at the distribution depot, again never found.
And now the latest, was expecting a parcel today which didn't arrive. Got in touch with supplier who confirmed it had been sent yesterday on 24hr delivery with Parcelforce. I could have sworn at that stage.
Did a check on their website to track the parcel and it said not delivered due to adverse weather conditions! What a pile of poo. Sure we've had some snow but nothing to cause any problems and DHL still managed to deliver a parcel today.
7th January 2009, 09:05 PM #2
I think BBC Watchdog used to call them Parcelfarce. I've been calling them that ever since.
I used to work in a shipping agency which also did business mail handling, and we had a sign up in our foyer with a photo of a smashed-up parcel one of our customers had received from Parcelfarce. The formerly rectangular box was slightly more... ovoid. The caption on the photo was "This is why we do not offer Parcelforce shipping."
On the subject of non-delivery, I once had a parcel due to be delivered during the school holidays. After it didn't arrive I figured maybe they thought we were closed and called them. They assured me a delivery had been attempted. I informed them that I had reviewed the CCTV on the front door and that they were wrong. They feigned ignorance and assured me it would be delivered the next day. Day 2, no package. I called again and was given the same explanation. Day 3, it finally arrived. On the outside of the box, there were two identical notes each written in different handwriting with a marker pen:
"School closed for holidays."
The lazy b****** had simply assumed we were closed and not even bothered driving to the school to check.
7th January 2009, 10:54 PM #3
parcelfarce/royalmail - same company nowadays is it not!?
8th January 2009, 08:54 AM #4
Parcelforce, UPS, CityLink, Royal Mail - I've had many many problems with all of them in the past.
Royal Mail managed to lose a tele in the post........dont ask! which was never found! plus they damaged a laptop in post!
All of these companies are a nightmare and I try my best not too use them, if I had the money I would drive my parcels to where they were going, simple!
8th January 2009, 10:08 AM #5
Yep, it's just a trading name. Royal Mail's own parcel service are almost as bad. I refuse to send anything worth more than £15 by them, even Special Delivery is a scam. They managed to crush a laptop screen I sent by Special Delivery once, then when I returned it to their Freepost address for inspection to claim on the insurance, they lost it on it's way to the PO Box because mail sent to that address isn't tracked (you can't send Special or Recorded delivery to a PO Box, apparently)!
Originally Posted by Oops_my_bad
8th January 2009, 11:15 AM #6
Citylink are actually hopeless, I actually despise them, and if I ever met the MD, I'd make sure he left with soar body parts.
8th January 2009, 02:16 PM #7
They tried to deliver a TV to me - and I missed them - had to travel from Northampton to the other side of Coventry to pick it up - couldn't believe that there wasn't a closer depot. Then, when I got there - the bloke behind the desk said he had a bad back and I'd have to go into the warehouse and get it myself! Talk about taking the p!
9th January 2009, 11:57 AM #8
I recently lost my Guitar Hero World Tour on its way from Play. Play said it left the depo and PF said it didnt (I even had a tracking number so I assume it must have been picked up?) I let them argue between themselves and demanded a refund. Play were very good about it all tho...
9th January 2009, 12:02 PM #9
I wonder sometimes what kind of references are required to work for a courier? I've had my fair share of problems before. It is frustrating.
9th January 2009, 12:11 PM #10
I once had a liquid cooled £2.5k computer delivered to me by RoyalMail. It arrived, I opened it up and it was completely smashed. Liquid cooling covered the in side and was leaking out. I was rather annoyed to say the least! Spoke to the guy I ordered it from, think he spoke to RoyalMail as the box it came in had 'FRAGILE' all over it and claimed the cash he lost back off RoyalMail and sent the second one via UPS. Got to me a few days later in perfect condition! Never had a problem with UPS.
9th January 2009, 12:26 PM #11
At the RM sorting office / depot in Coventry they've recently caught an individual who was stealing parcels and selling the items on eBay.
9th January 2009, 02:47 PM #12
Have never had a problem with DHL or UPS. CityLink and ParcelForce are a complete waste of space.
9th January 2009, 03:20 PM #13
9th January 2009, 03:41 PM #14
+1 I have nothing but pain with them.
Originally Posted by ahuxham
9th January 2009, 03:47 PM #15
S*ityLink are the worst I've ever come across. They refuse to re-deliver to home / business. It HAS to go to the address on the parcel. Every delivery company I've dealt with has managed to deliver to another address. I've also got to travel 90+ miles round trip to collect anything from them if I can't accept delivery. Bunch of wasters.
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