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General Chat Thread, Fraud & Banks in General; Cheers rush_tech and GrumbleDook thats just what i was looking for, i knew there must be some sort of procedure. ...
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    Cheers rush_tech and GrumbleDook thats just what i was looking for, i knew there must be some sort of procedure. Just wish the snotty bitch on the phone had mentioned this instead of being deliberately awkward: you'd have thought it would have been in her all mighty script as im sure this isnt the first time one of their customers has been on tour

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    alan-d's Avatar
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    I presume you have a contact number for a representative in the rear party which remains behind in the barracks he is usually based. They will help you with the info that you need. Chances are they will contact the bank on his behalf. Failing that they will be aware of a possible problem and be able to arrange alternative arrangements for his pay.

    It happens quite a lot and they have standard procedures they follow. They will have direct contact numbers they can use to inform him of what is happening.
    Last edited by alan-d; 1st December 2008 at 08:37 PM.

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    Quote Originally Posted by GrumbleDook View Post
    The Pay Clerks will sort this out, contact his Regiment (or regimental association if the regiment is on short strength due to deployment).

    God bless the AGC ... keeps the army paid and on the system when all else fails.
    How is a Clerk going to get authorization to act on his behalf, let alone his own mother or brother, this isn't about payment, this is about a fraud is it not?

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    Quote Originally Posted by ahuxham View Post
    How is a Clerk going to get authorization to act on his behalf, let alone his own mother or brother, this isn't about payment, this is about a fraud is it not?
    They don't need to! they have comms back to the UK and he can speak to his bank direct.

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    Quote Originally Posted by ahuxham View Post
    How is a Clerk going to get authorization to act on his behalf, let alone his own mother or brother, this isn't about payment, this is about a fraud is it not?
    There are a number of established procedures for dealing with finances by proxy and the MOD (and their representatives, in this case the RAO or other AGC staff) can act as an agent for their employees or work with forces personell to set up other agents. Most UK banks (based in UK or having a significant UK presence) are aware of this and will quickly come to arrangements.

    MOD trump family members if no existing proxy is setup.

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    alan-d's Avatar
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    Quote Originally Posted by GrumbleDook View Post
    There are a number of established procedures for dealing with finances by proxy and the MOD (and their representatives, in this case the RAO or other AGC staff) can act as an agent for their employees or work with forces personell to set up other agents. Most UK banks (based in UK or having a significant UK presence) are aware of this and will quickly come to arrangements.

    MOD trump family members if no existing proxy is setup.
    As an ex RAOWO - I can confirm that

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    Another real issue is that the bank didn't bother to listen to the problem and give some suggestions as to how to sort it out - it must have happened before, after all.

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    Quote Originally Posted by witch View Post
    Another real issue is that the bank didn't bother to listen to the problem and give some suggestions as to how to sort it out - it must have happened before, after all.
    Yep, that is our main issue here. This is supposed to be a bank, a place where your money is safe. If their employees refuse to even listen to reason and atleast think about acting on common-sence then i see no hope for the banks. It isnt like this is a rare case, hes only in the army.

    The chances are the bank simply want to know why money has been withdrawn in Afgan, which is quite simple really, hes in Afgan. Fair enough you dont have to believe us but atleast give us the chance to explain so that you can put a note on his account giving him time to get in contact with them rather then taking the stupid attitude of "You arnt the account holder" - like they know who they are speaking to on a phone...

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