+ Post New Thread
Results 1 to 12 of 12
General Chat Thread, Perhaps we do things too well in General; I was thinking about the whole anger and outrage relating to Google's decision or oversight for todays Google Doodle. In ...
  1. #1
    contink's Avatar
    Join Date
    Jul 2006
    Location
    South Yorkshire
    Posts
    3,791
    Thank Post
    303
    Thanked 327 Times in 233 Posts
    Rep Power
    118

    Perhaps we do things too well

    I was thinking about the whole anger and outrage relating to Google's decision or oversight for todays Google Doodle.

    In the midst of feeling pretty peeved about it all I realised that there's all these folks talking about kicking off on the Register and other places and yet, wait a cotton picking second, are the Register doing anything? Am I? Erm... Where did all this righteous ire come from?

    .. and then kerplink between the eyes, I realised this is one of those things where Google's raised the bar for itself and now the expectation is that they'll mark occasions such as this and if they don't people now notice.

    So, I pursued the thought to it's logical end and applied this logic to our own work.

    Those of us who work our cohones off are making life harder for ourselves for when things don't work as expected or we don't drop everything to come running. So it's little wonder that the end users, aka teachers or other staff don't recognise the hard work as it's the norm', it's expected...

    Could it be we're our own worst enemy and how do you redress the balance?



    Just a ponderance for the day...

  2. #2
    WithoutMotive's Avatar
    Join Date
    Feb 2006
    Location
    Wigan, UK
    Posts
    628
    Thank Post
    41
    Thanked 47 Times in 41 Posts
    Rep Power
    27
    *strokes chin thoughtfully* hmmm... very valid points there... and very true, too

  3. #3

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,293
    Thank Post
    226
    Thanked 406 Times in 303 Posts
    Rep Power
    162
    Yeah I wonder this. It is especially noticable when having to deal with 3rd parties/contractors & the staff don't seem to understand or grasp why it is taking slightly longer. Suppose we shoudl put in an automatic 2 day wait for any job

  4. #4

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,385
    Thank Post
    1,402
    Thanked 2,422 Times in 1,699 Posts
    Rep Power
    711
    Quote Originally Posted by TechMonkey View Post
    Yeah I wonder this. It is especially noticable when having to deal with 3rd parties/contractors & the staff don't seem to understand or grasp why it is taking slightly longer. Suppose we shoudl put in an automatic 2 day wait for any job
    I've often thought this: if you drop everything to help someone - sometimes they just think that you weren't too busy in the first place

  5. #5

    Join Date
    Jun 2007
    Location
    Wakefield, West Yorkshire
    Posts
    629
    Thank Post
    96
    Thanked 132 Times in 103 Posts
    Rep Power
    67
    The more you do, the more they come to expect. It's the same in all walks of life.

  6. #6
    User3204's Avatar
    Join Date
    Aug 2006
    Location
    Wirral
    Posts
    769
    Thank Post
    55
    Thanked 66 Times in 62 Posts
    Rep Power
    34
    I have a 15 minute rule, if they ring and ask me to go and sort it, I tell 'em I'm busy and I'll be there in 15 minutes. If they say it's "urgent", I say "I'm busy".

    It's amazing how some things get "fixed" by themselves within those 15 minutes...

    After all, if it were really important, you'd know already...

  7. #7

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    9,950
    Thank Post
    1,345
    Thanked 1,799 Times in 1,117 Posts
    Blog Entries
    19
    Rep Power
    597
    "Miracles we can do today, please give us 24 hours notice if you want the impossible..."

    Still one of my favourite headings from various presentations to staff.

  8. #8
    mark's Avatar
    Join Date
    Jun 2005
    Posts
    3,966
    Thank Post
    248
    Thanked 49 Times in 45 Posts
    Blog Entries
    2
    Rep Power
    46
    Neat bit of contemplation Contink. Is that a monastery school you work in?

  9. #9
    Heebeejeebee's Avatar
    Join Date
    Nov 2006
    Location
    Intergalactic Cruise
    Posts
    1,056
    Thank Post
    69
    Thanked 77 Times in 61 Posts
    Rep Power
    35
    We along with a few other professions have a very negative bias to our jobs. People only notice when things don't work and never for the 99.99% of time when they're working fine. People say that the IT is never working properly because they've had to report two faults in the past year. We're invisible when things work!

    Occasionally staff will come in and say thanks for sorting something/helping/staying behind for two hours to get it fixed etc but those moments are rare.

    HBJB

  10. #10

    Join Date
    Mar 2007
    Posts
    382
    Thank Post
    21
    Thanked 3 Times in 3 Posts
    Rep Power
    17
    I try to do jobs as soon as I can (prioritising as much as possible) but nothing grates on me more than:

    me: "I'll have to take the computer away, fix it and return - should be in a day or so"
    staff member: <tut> ok then.

    I hate it when people tut, sigh, or roll their eyes when I am trying to help them.... I particularly hate it when pupils come in saying "since you're doing nothing can you do this" and when they tut that gets me really going! grr! I've pulled so many up about that!

  11. #11

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,868
    Thank Post
    518
    Thanked 2,486 Times in 1,928 Posts
    Blog Entries
    24
    Rep Power
    838
    I had a rant about this very thing to my boss recently. The fact that some teachers have been whining that 'the network is so unreliable!'. Which is complete rubbish.

    I have changed the downtime stats for our network from what they used to be (around 85% uptime) when I started, to 99.7% uptime now. Our only real issues are the usual - hardware problems, vandalism, external providers (ISP) going down, and viruses being brought in by teachers.

    Everything else seems to work like a dream, but no-one notices that. No, they only notice when the website (note, they only chose one website) that they had chosen for a lesson, is unavailable to them. No backup plan from their POV. But it is usually entirely my fault, as I have caused people to expect more from the IT in the school now.

    It's as if I've taken a large gun, aimed it at my feet and let rip.

  12. #12

    SpuffMonkey's Avatar
    Join Date
    Jul 2005
    Posts
    2,240
    Thank Post
    55
    Thanked 278 Times in 186 Posts
    Rep Power
    134
    Quote Originally Posted by User3204 View Post
    I have a 15 minute rule, if they ring and ask me to go and sort it, I tell 'em I'm busy and I'll be there in 15 minutes. If they say it's "urgent", I say "I'm busy".

    It's amazing how some things get "fixed" by themselves within those 15 minutes...

    After all, if it were really important, you'd know already...
    JUst link the old Civil Service method of "Dynamic Inertia" - leave a problem alone long enough and either someone else will fix it, or it will just be forgotten..

SHARE:
+ Post New Thread

Similar Threads

  1. The things we have to put up with!
    By StewartKnight in forum General Chat
    Replies: 28
    Last Post: 1st May 2007, 12:31 PM
  2. some more positive things...
    By russdev in forum General Chat
    Replies: 21
    Last Post: 29th March 2006, 02:39 PM
  3. A Few Things I Need Help With
    By Pear in forum Windows
    Replies: 11
    Last Post: 13th October 2005, 07:42 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •