General Chat Thread, Difficult Staff Members in General; Originally Posted by dhicks
Am I the only one that sees IanT's avatar and mentally reads the post in Dr. ...
21st October 2008, 06:08 PM #16
One thing I have gone when speaking to him via email is his opinon on things, do you agree with this and that etc
Originally Posted by dhicks
21st October 2008, 06:10 PM #17
Originally Posted by IanT
In other words a teacher, instructing a technician...
Sounds like the recipe for a personality clash to me.
We've all experienced teachers who know our job better than we do (allegedly)... some of them word it better than others.
Give the guy a chance. He's probably been praying for your arrival!
21st October 2008, 06:12 PM #18
No its a Member from teh SMT, not a teacher.
Originally Posted by elsiegee40
21st October 2008, 06:14 PM #19
The other staff can be just as bad if they're not technical.
Originally Posted by IanT
I'm building myself up for a polite argument (followed by a Red Door post, probably) with a parent who thinks he can run our email system for us... "you just need any old PC" * groan *
21st October 2008, 06:17 PM #20
21st October 2008, 06:28 PM #21
Ah. Then simply knowing more than them generally works. If you can explain to them, in detail, why you want stuff done in a particular way then there's not really any argument - you can hopefully both see which is the best and/or only route that needs to be taken. Generally, most everything simply boils down to money, anyway - most of the problems we deal with day-to-day can generally be fixed by throwing stacks of cash at them, it's just that we have to figure out the most sensible compromise for the budget that we have.
Originally Posted by IanT
22nd October 2008, 12:15 AM #22
- Rep Power
I would agree with those who say give it a week or two to see how things all work, what procedures are etc before going in and making changes. And, if at all possible, discuss it with the others before insisting upon it. As a tech I'd prefer to be asked "I'm thinking of changing the procedure to *this*, what do you think?" rather than told "We're doing it this way".
Personally I won't get snotty if I'm told what to do - ultimately the NM is my line manager and if he makes a reasonable request, I'm pretty much obliged to do it.
Of course, if the NM does ask me to do such a job, and there's a good reason - eg there's something else which needs to be done urgently, or I'm halfway through a job, I'll explain this and usually continue and do it later. But, ultimately, since the NM is in charge of the "team" it's for him to decide who does what - if this ends up upsetting teachers then so be it.
22nd October 2008, 09:46 AM #23
Agreed, I will get back to you guys after a week and see how things are.
Originally Posted by helldeskchap
23rd October 2008, 09:48 AM #24
Or become less productive due to increased stress and decreased morale...
Originally Posted by Gibbo
23rd October 2008, 11:19 AM #25
Or even better: be understaffed, and alone - so there's no time to get stroppy and no one to get stroppy with!
23rd October 2008, 11:45 AM #26
You need a second personality, never be alone again. Easy to maintain plus allowing you to ignore people while still being poite*.
Originally Posted by witch
*Only available on sociable models. Other models my differ
23rd October 2008, 12:26 PM #27
Give them the old Glengarry Glen Ross speech
<Warning contains strong language>
YouTube - Glen Gary Glen Ross Monologue - Alec Baldwin
ABC - AIDA!
Blake: We're adding a little something to this month's sales contest. As you all know, first prize is a Cadillac Eldorado. Anybody want to see second prize? Second prize is a set of steak knives. Third prize is you're fired.
Last edited by somabc; 23rd October 2008 at 12:32 PM.
23rd October 2008, 12:42 PM #28
You sir, have clearly never been drunk!
Originally Posted by bossman
23rd October 2008, 12:50 PM #29
Being an older kind of guy, and been managing technical stuff for a loooooonnnnnggggg time, I have developed a way of working that might help.
1) Allways treat the person you want to get to do something as you would like to be treated by your boss.
2) Listen if they have valuable feedback, and let them know that if they have a complaint they must allways have a solution to go a long with it. This gets rid of complaining for no good reason.
3) Ask then nicely once, ask them again (if they fail to do it the first time), and finally tell them, politely, but firmly.
If they don't do it after the telling, then look at addressing the behaviour (not the person) either using a quiet word in their shellike, or a more formal disciplinary approach, if the behaviour continues.
Hope this helps. Rick
24th January 2011, 09:50 AM #30
Exactly how I managed my team, it has worked wonders.
Originally Posted by kmount
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