In other words a teacher, instructing a technician...
Sounds like the recipe for a personality clash to me.
We've all experienced teachers who know our job better than we do (allegedly)... some of them word it better than others.
Give the guy a chance. He's probably been praying for your arrival!
I would agree with those who say give it a week or two to see how things all work, what procedures are etc before going in and making changes. And, if at all possible, discuss it with the others before insisting upon it. As a tech I'd prefer to be asked "I'm thinking of changing the procedure to *this*, what do you think?" rather than told "We're doing it this way".
Personally I won't get snotty if I'm told what to do - ultimately the NM is my line manager and if he makes a reasonable request, I'm pretty much obliged to do it.
Of course, if the NM does ask me to do such a job, and there's a good reason - eg there's something else which needs to be done urgently, or I'm halfway through a job, I'll explain this and usually continue and do it later. But, ultimately, since the NM is in charge of the "team" it's for him to decide who does what - if this ends up upsetting teachers then so be it.
Or even better: be understaffed, and alone - so there's no time to get stroppy and no one to get stroppy with!
Give them the old Glengarry Glen Ross speech
<Warning contains strong language>
YouTube - Glen Gary Glen Ross Monologue - Alec Baldwin
ABC - AIDA!Blake: We're adding a little something to this month's sales contest. As you all know, first prize is a Cadillac Eldorado. Anybody want to see second prize? Second prize is a set of steak knives. Third prize is you're fired.
Last edited by somabc; 23rd October 2008 at 01:32 PM.
Being an older kind of guy, and been managing technical stuff for a loooooonnnnnggggg time, I have developed a way of working that might help.
1) Allways treat the person you want to get to do something as you would like to be treated by your boss.
2) Listen if they have valuable feedback, and let them know that if they have a complaint they must allways have a solution to go a long with it. This gets rid of complaining for no good reason.
3) Ask then nicely once, ask them again (if they fail to do it the first time), and finally tell them, politely, but firmly.
If they don't do it after the telling, then look at addressing the behaviour (not the person) either using a quiet word in their shellike, or a more formal disciplinary approach, if the behaviour continues.
Hope this helps. Rick
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