+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 16
General Chat Thread, Excellent I.T. Provision and Support in General; Hi, I'm interested to hear from anyone who knows of a school or organisation (anywhere) that has excellent I.T. provision ...
  1. #1

    Join Date
    Dec 2007
    Location
    UK
    Posts
    23
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Excellent I.T. Provision and Support

    Hi,

    I'm interested to hear from anyone who knows of a school or organisation (anywhere) that has excellent I.T. provision and I.T. Support.

    In the same way that some of our teaching staff spend time in other schools my team and I try to do the same with local schools but really I'm after the name(s) of schools or businesses with excellent support in the aim that myself or my team can go and visit to pinch ideas.

    Also, what would you guys suggest are the key to good I.T. Support departments? Not so much the obvious, e.g. "good customer service skills" but more like, a well managed piece of help desk software, remote control software for teachers to control student Internet access etc.

    I look forward to your responses.

  2. #2

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,661
    Thank Post
    658
    Thanked 1,624 Times in 1,453 Posts
    Rep Power
    422
    What part of uk are you in would be good?

    Ben

  3. #3
    somabc's Avatar
    Join Date
    Oct 2007
    Location
    London
    Posts
    2,337
    Thank Post
    83
    Thanked 388 Times in 258 Posts
    Rep Power
    111
    Quote Originally Posted by squirrel View Post
    Also, what would you guys suggest are the key to good I.T. Support departments? Not so much the obvious, e.g. "good customer service skills" but more like, a well managed piece of help desk software, remote control software for teachers to control student Internet access etc.
    But it's the 'obvious' stuff like "good customer service skills" that make the difference. You can have top class ITIL Service management, useful software packages etc. but without the fundamentals you will never provide a good service.

    You need to -

    1) Recruit smart people who are passionate about what they do.

    2) Provide the framework and funding to enable them to achieve their (and the schools) goals. Keep them motived by providing training and development opportunities. Also let the stakeholders (staff, end users, and so on) have an input in the provision and development of the service.

    3) Support from Senior Management to see that 1 & 2 actually happen.

    I bet if you look at any successful organisation they have all these requirements fulfilled.
    Last edited by somabc; 9th October 2008 at 09:51 PM.

  4. Thanks to somabc from:

    mark (12th October 2008)

  5. #4

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    9,939
    Thank Post
    1,343
    Thanked 1,787 Times in 1,110 Posts
    Blog Entries
    19
    Rep Power
    595
    I would also recommend a look at the ICT Register.

  6. #5

    Join Date
    Dec 2007
    Location
    UK
    Posts
    23
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by somabc View Post
    But it's the 'obvious' stuff like "good customer service skills" that make the difference. You can have top class ITIL Service management, useful software packages etc. but without the fundamentals you will never provide a good service.
    I didn't want you to reply with obvious answers as I think I already know these

    What I would like is working examples of what others have done/used in their schools.


    BTW I'm in Kent but willing to travel to see the Holy Grail of I.T. Support

  7. #6

    maniac's Avatar
    Join Date
    Feb 2007
    Location
    Kent
    Posts
    3,067
    Thank Post
    209
    Thanked 430 Times in 310 Posts
    Rep Power
    144
    Our ICT provision and support is far from excellent at the moment, although I'm working on it, but years of under investment and a sucession of different network managers before me have left me with a lot to sort out. However we are getting there slowly.

    You are however welcome to visit me, just to see what we're slowly trying to do, and how we're going to be doing it, and just to share ideas. Plus it's always good to know other people in the county.

    I'm in Canterbury if you're interested, PM me.

    Mike.
    Last edited by maniac; 11th October 2008 at 05:51 PM. Reason: Spelling!!

  8. #7

    webman's Avatar
    Join Date
    Nov 2005
    Location
    North East England
    Posts
    8,406
    Thank Post
    639
    Thanked 961 Times in 661 Posts
    Blog Entries
    2
    Rep Power
    324
    I think our school has good IT provision and support - but then, I'm biased :P Here's my bit of promotional spiel...

    We have a 300-workstation network of machines connected to a single Windows domain which supports both curriculum and management sides, as well as the third-party-hosted community school sport partnership based in our sports hall. The network is based on RM CC3 which helps us achieve a stable platform to run all the required software and support our users with the minimum of hassle.

    Most workstation hardware consists of a Core2Duo 2GHz processor with 2GM RAM and a 160GB SATA harddisk coupled up to 17" or 19" Neovo hard-front LCD screens. The network backbone is Gigabit fibre with exclusively Cisco switches - mainly 3550s and 3560s. There are several Cisco wireless access points to allow PE staff to take electronic registration using tablet PCs in our sports hall. Workstations still connect at 100Mbps but the majority of servers are 1Gbps.

    Each classroom has one desktop PC which is used for electronic registation (SIMS .net) and to drive the accompanying interactive whiteboard (all Promethean ACTIVboards). IWBs are used to their full potential as we have invested heavily not only in the hardware, but in staff training to ensure we get the best out of the equipment. There are five main ICT suites of at least 30 computers, which have the standard IWB setup as well as a mono and colour laser printer (HP). There are about 40-50 printers and IWBs within the school.

    Logon times vary depending on computer speed, but are generally between 20 and 60 seconds.

    There is a whole-school email/calendaring communication system built using open source technologies (Ubuntu Linux + Zimbra) which is available to staff and students from inside and outside of the school at any time. Outside of school, users can also access files in their work area and staff have access to SIMS.

    An easy-to-use web-based room booking system (Classroombookings) allows all areas of the curriculum to utilise the ICT suites when not used for timetabled ICT lessons. When staff deliver lessons in the ICT suites, there are several tools available to their disposal to assist with discipline, maintain students' attention and keep an eye on what they're up to. These come in the form of two simple but effective On/Off buttons to control student access to Internet and Email (developed in-house). The third is a remote desktop viewing application (VNCon + in-house development) so the staff member can view all or one of the student screens in real-time.

    A high-speed 100Mbps fibre-optic internet connection is provided by the RBC. Content filtering is provided by an IPCop Linux server which also acts as a secondary firewall to the RBC-supplied box.

    The IT is supported by two-and-a-half (one part-time) highly enthusiastic people. Support is handled through a central web-based prioritised helpdesk and all requests are responded to within 5 minutes. We also have several video tutorials available to staff so they can find out for themselves how to carry out certain tasks.

    We have had several written letters from staff and student teachers praising the support and excellent condition of the network, as they have been to other places where it has been nowhere near as supportive or functional.

    Since December 2002, there has been only 7 hours of un-planned IT downtime on various mission-critical components (logon, file serving, SIMS).

    That is all on a shoestring budget, too - we don't have the expenditure allowance of RC schools or academies. And it is all set to get even better once we implement RM CC4 and a 3.75TB SAN.
    Last edited by webman; 11th October 2008 at 06:29 PM.

  9. Thanks to webman from:

    mark (12th October 2008)

  10. #8
    ngreenwood's Avatar
    Join Date
    Feb 2008
    Location
    Leeds, Yorkshire
    Posts
    73
    Thank Post
    5
    Thanked 11 Times in 10 Posts
    Rep Power
    15
    No, dont implement CC4 for at least a year. Trust me, I work for RM.

  11. #9
    IanT's Avatar
    Join Date
    Aug 2008
    Location
    @ the back of my server racks farting.....
    Posts
    1,891
    Thank Post
    2
    Thanked 118 Times in 109 Posts
    Rep Power
    60
    Im starting my new Job as a Network Manager end of this month at a school in london, I've spoken to the IT Technician there whos gave me a list of things regards to IT Problems.....

    One of the things on the list was that staff dont know how to Print and Save...........yes you heard me some dont know how to print and save!!

    They've had a few network managers in the past few years and from seeing the setup and problems they have, there network seems abit unloved.

    They have no proper way of helpdesk installed, sims keep crashing.

    It will be interesting when I start.....but I'll be on here alot more then!

    Ian.

  12. #10

    Sylv3r's Avatar
    Join Date
    Jul 2005
    Location
    Co. Durham
    Posts
    3,212
    Thank Post
    372
    Thanked 379 Times in 337 Posts
    Rep Power
    148
    Quote Originally Posted by webman View Post
    That is all on a shoestring budget, too - we don't have the expenditure allowance of RC schools or academies.
    You have been hanging about with Bossman too much. We really don't have that much more money than you as a RC school.

  13. #11

    webman's Avatar
    Join Date
    Nov 2005
    Location
    North East England
    Posts
    8,406
    Thank Post
    639
    Thanked 961 Times in 661 Posts
    Blog Entries
    2
    Rep Power
    324
    Quote Originally Posted by ngreenwood View Post
    No, dont implement CC4 for at least a year. Trust me, I work for RM.
    We're not. We're setting up a parallel network on new servers, and will only migrate once we have it 100% working. I have no faith in upgrading from Windows 2000 CC3 directly to Windows 2003 CC4 on new hardware; there is just far too much to go wrong.

  14. #12
    Grommit's Avatar
    Join Date
    Sep 2006
    Location
    Weston-super-Mare
    Posts
    1,335
    Thank Post
    31
    Thanked 54 Times in 31 Posts
    Rep Power
    25
    Quote Originally Posted by maniac View Post
    Our ICT provision and support is far from excellent at the moment, although I'm working on it, but years of under investment and a sucession of different network managers before me have left me with a lot to sort out. However we are getting there slowly.

    You are however welcome to visit me, just to see what we're slowly trying to do, and how we're going to be doing it, and just to share ideas. Plus it's always good to know other people in the county.

    I'm in Canterbury if you're interested, PM me.

    Mike.
    aren't you being BSF'ed soon or in the process of being outsourced ?

  15. #13
    somabc's Avatar
    Join Date
    Oct 2007
    Location
    London
    Posts
    2,337
    Thank Post
    83
    Thanked 388 Times in 258 Posts
    Rep Power
    111

  16. #14

    maniac's Avatar
    Join Date
    Feb 2007
    Location
    Kent
    Posts
    3,067
    Thank Post
    209
    Thanked 430 Times in 310 Posts
    Rep Power
    144
    Quote Originally Posted by Grommit View Post
    aren't you being BSF'ed soon or in the process of being outsourced ?
    We are, but the principal doesn't want a managed service after the disaster that it's caused at the other 2 academies in Kent (Particulalry one of them, who after 3 years has only just got a properly functioning system) We're looking at 2-3 yrs before we're in our new premises, so in the meantime we need to do something. The Domain we have needs rebuilding anyway for the simple reason that the domain name is still the old pre-academy name, so while we're at it we may as well make some improvements.

  17. #15

    Join Date
    Jan 2007
    Posts
    424
    Thank Post
    7
    Thanked 32 Times in 27 Posts
    Rep Power
    21
    You can rename an AD domain..

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Excellent use of school budget
    By AJT1 in forum General Chat
    Replies: 2
    Last Post: 2nd October 2008, 11:33 AM
  2. User provision script
    By kmount in forum *nix
    Replies: 2
    Last Post: 20th September 2008, 01:40 PM
  3. Replies: 7
    Last Post: 1st April 2008, 08:48 AM
  4. Replies: 21
    Last Post: 18th January 2006, 02:53 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •