General Chat Thread, Moving from Virgin in General; I love my Sky HD + BB (connect @ 16mb)
No real problems and its okay on price....
2nd July 2008, 09:28 AM #16
I love my Sky HD + BB (connect @ 16mb)
No real problems and its okay on price.
2nd July 2008, 10:26 AM #17
Yep - as people say - you're paying well over the odds - I'm on the Triple XL pack - free calls all day, 150 odd TV channels & 20MB BB for £56 - though am getting thoroughly annoyed by the current STM policies that are being introduced - so may be looking to dump them soon myself.
2nd July 2008, 10:46 AM #18
I didn't include call charges, however these do not come to a lot and they are going to lose my custom pretty dammed soon.
Originally Posted by LeMarchand
2nd July 2008, 10:50 AM #19
Oh, and they add a £5 service charge for me paying online!!
2nd July 2008, 01:03 PM #20
Well, all this just takes the cake!
I signed up for Virgin a couple of weeks ago (phone & 2MB broadband) hoping to bring my BT & PlusNet costs down. This morning I see them get slammed by OFCOM and now I read this thread!
Just watch how fast I rip up those contracts I almost signed this morning!!
2nd July 2008, 01:07 PM #21
Isn't the £5 charge for the use of a credit/debit card? I've seen other companies doing similar, or discounting for the use of a Direct Debit.
Originally Posted by Dos_Box
British Gas told me it was 15% less pcm if we used DD instead of a card and VM said a £x admin charge was applicable if a DD wasn't used.
2nd July 2008, 01:12 PM #22
- Rep Power
I phoned up Virgin after watching a tonight program on ITV and this guy who was with NTL phoned up and threatened to leave and they cut his bill by £85.00 the next day i was on the phone and they reduced my price by £15.00 so i could get the V+ box, 1 yeat later phoned up again, they put my bb package up to the next level and have reduced by bill for as long as I am with them by £27.50/month which i have in writing.
ALWAYS worth a phone call but as other people have said play it cool and dont go in guns blazing and say you have to reduce my bill, otherwise they will just get the hump and let you leave.
2nd July 2008, 02:05 PM #23
I have TalkTalk Option 3 at £21 pm. This includes: line rental, free local, national and international (Europe, USA plus others) calls and up to 8 meg broadband.
I've had if for about 2 years and no problems with the service.
2nd July 2008, 02:22 PM #24
- Rep Power
Have used full sky package inc sports/movies and 8mb Broadband about £50 amonth for the last 2years, never had any problems!
2nd July 2008, 07:57 PM #25
I'm currently paying the following:
BT Phone Line: £11.75/month (Basic Package - Option 1)
Be Unlimited: £18/month
Virgin Media Telephone & Free TV: £11/month (Very Basic Freeview)
I don't use the home phones at all. My wife and I both have plenty of free mins on our mobiles. I have a BT phone line because I wanted Be and the reason I have a Virgin Media telephone is because they charge £11/month for telephone and give free TV with it. The basic free TV package on it's own with a few more channels than the free one I get with the phone costs £25/month.
If you can't or don't want to move from Virgin Media, the easy thing to do is threaten them that you are leaving and then watch them throw the discounts at you. Try to get through to the "Disconnections/Customer Retentions" department. My friend has barely paid anything for Broadband with VM ever by continuously calling their bluff. Works everytime.
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