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General Chat Thread, Call Logging in General; When staff at your school report a problem whether it be a printer not working or wanting new software installed ...
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    Call Logging

    When staff at your school report a problem whether it be a printer not working or wanting new software installed to their room has exploded, do you use a system where you log the call in a database and track call progress, or do you just write it on a post it?

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    Re: Call Logging

    we get staff to try and write their issues down on a log sheet, but being a small school a lot of the time they stop you in the corridor/staffroom and tell you about a problem.

    at the end of every academic year we then compile a fault analysis for our line manager, detailing hardware/software errors, fixes, downtime etc

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    Re: Call Logging

    Try this:-
    http://www.edugeek.net/index.php?nam...hlight=liberum

    We use the Liberum software, it's nice and easy to install and works quite well.

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    Re: Call Logging


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    Re: Call Logging

    I'm running Request Tracker from http://www.bestpractical.com/rt/

    I have a support email address and anything emailed to that is downloaded by the server every 3 minutes and turned into a new ticket on the system.

    All ICT fault report, requests, new users and cartridge requests go into it then I can assign jobs to my technician etc...

    Running on windows 2k3 server.

    Ben

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    Re: Call Logging

    thanks folks. Incredibly helpful for my first post.

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