Dell chasing payment.

[speckytecky]

Anyone know why Dell sales have started to chase payments form schools recently?

[Dos_Box]

Because you owe them money? They are a business y'know! Perhaps they need figures for the second quarter in fast!

[tech_guy]

Erm, because a lot of schools are in debt?

[richard.thomas]

I'm suprised you managed to buy anything from dell! We used to use them all the time, but when I last tried to get something from them I rang the school number several times to be put on hold for about 40 minutes (thank god for speaker phone!)

[Burt]

I'm suprised you managed to buy anything from dell! We used to use them all the time, but when I last tried to get something from them I rang the school number several times to be put on hold for about 40 minutes (thank god for speaker phone!)

Like Richard says we used to use them all the time until they changed the account managers like their socks!

We now use a Dell reseller and get better prices than direct!

Perhaps we are all doing this and they are calling in the money owed to make their end of quarter figures look good?

[Pete10141748]

burt, what reseller do you use that gives you better prices than Dell itself?

[Michael]

I obtained a quote recently for a customer and Dell seem to put on horrendous delivery charges of £60. Surely that could be interpreted as mis-leading?

Otherwise I could advertise PC's on my website for £10 and charge £300 postage?

[Geoff]

Otherwise I could advertise PC's on my website for £10 and charge £300 postage?

Works on ebay!

[Michael]

Works on ebay!

Very true, but I avoid them like the plague!

[OutToLunch]

I obtained a quote recently for a customer and Dell seem to put on horrendous delivery charges of £60. Surely that could be interpreted as mis-leading?

Yup - they just got a slap from the ASA over it.

Dell rapped for £60 delivery charge on £200 laptop | Channel Register

The ASA said that, error or not, the advert appeared to impose charges amounting to a significant proportion of the cost of the computer on buyers, and that buyers appeared to have no choice but to pay the charges.

£60 delivery on a £199 laptop

[dhicks]

Like Richard says we used to use them all the time until they changed the account managers like their socks!

Hmm, has there maybe been some kind of small business / schools sales push thingy decided on at Dell? We now have a "dedicated account manager" to deal with. Theoretically, this makes things simpler, but I've just spent a good half-hour re-explaining the new machines and server we require for our new multimedia suite to yet another Dell representative, then got back a quote for a server machine with a non-virtualised OS and a tape drive... so 1998!

--
David Hicks

[Burt]

what reseller do you use that gives you better prices than Dell itself?

Just need to check they are OK with me posting their name in this forum...

[SpuffMonkey]

Just need to check they are OK with me posting their name in this forum...

I'd like to know who they are too - as I'm about to get quotes for some Dell desktops - anyone else really happy with a Dell supplier?