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General Chat Thread, Number of ICT staff? in General; Just wondering what the ratio of computers/laptops and students/teachers there were to ICT supoport staff (including Network Manager). We have ...
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    KWestos's Avatar
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    Number of ICT staff?

    Just wondering what the ratio of computers/laptops and students/teachers there were to ICT supoport staff (including Network Manager).

    We have a 300+ PC/laptop network with 700 (increasing to 900 due to BSF programme) pupils and 120 staff. To support this there is myself (NM) and one ICT Technician. Another Support assistant to start when their CRB is through (but only to assist in SIMS, web updates and helpdesk queries) so not a techie!

    I have been asked if I would need another technician when we grow to 900, should I take them up on their offer or would this just be too greedy as I dont know if I can justify a full-time post! I doubt whether I would get a part-time post either.

    Just wondering what others had, I know of a school nearby who has nearly 900 pupils and 5 staff!!!!!!!!!!!!!!!!

  2. #2

    GrumbleDook's Avatar
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    The ratio is usually taken on techies / computers rather than techies / users.

    You will see everything from 1:40 to 1:200 ...

    We operate at 1:100 but 250 of the units take up over 2/3 of the support team's time.

    I was considering trying to come up with a scoring system ...

    1 DC = 10 points
    1 File server (including backup) = 5 points
    1 mail server = 15 points
    1 MIS Server = 30 points
    1 XP desktop = 1 point
    1 Mac = 1 point
    1 staff laptop = 2 points
    1 curriculum laptop = 5 points
    1 student laptop = 60 points

    Please make suggestions for adjustment.

    Note that the above does not take into account any form of middleware and we might have to do some serious checking to see how much time the different layers of middleware actually save.

  3. #3
    SeanVin's Avatar
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    We have an NM and 3 1/2 IT technicians, 2 AV technicians and a data manager. We have just over 700 PCs/Laptops (130 are 'laptops for teachers'). We are kept very busy, but Looking at other schools in the area I think we are very well off. One school, which is the same size, only has a NM and one technician!

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    richard.thomas's Avatar
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    There's loads of threads like this knocking about... But I may aswell add my 2pence :P

    The point idea is good. Maybe need to add webserver, proxy server and print server… Maybe firewall aswell?

    Let's see how my school goes...

    2 DCs (20 points)
    1 MIS (30 points)
    1 NAS (5 points)
    Proxy Server (2 points?)
    1 Print Server (3 points?)
    50 Curriculum Laptops (250 points)
    150 Staff Laptops (300 points)
    30 Student Laptops (1800 points) [Think 60 points might be too much for a student laptop… Although they do cause a lot of trouble]
    500~ XP Desktops (500 points)
    25 Macs (25 points)


    I make that a total of 2935 points.
    There are 5 techs (if you include the network manager and IT manager). But we also have 6 outreach support locations in total as well. One of the techs is only every here over the holidays as he spends all his time at two primary schools.

    1 DC = 10 points
    1 File server (including backup) = 5 points
    1 mail server = 15 points
    1 MIS Server = 30 points
    1 XP desktop = 1 point
    1 Mac = 1 point
    1 staff laptop = 2 points
    1 curriculum laptop = 5 points
    1 student laptop = 60 points
    1 Proxy Server = 2 points
    1 Print Server = 3 points

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    You've left off the stuff that uses up the manhours:

    Projectors
    AV Equipment
    Laminators
    Minibus

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    elsiegee40's Avatar
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    Quote Originally Posted by laserblazer View Post
    You've left off the stuff that uses up the manhours:

    Projectors
    AV Equipment
    Laminators
    Minibus
    Printers have to be in double figures on the points system!

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    browolf's Avatar
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    Quote Originally Posted by richard.thomas View Post
    There's loads of threads like this knocking about... But I may aswell add my 2pence :P

    The point idea is good. Maybe need to add webserver, proxy server and print server… Maybe firewall aswell?

    Let's see how my school goes...

    2 DCs (20 points)
    1 MIS (30 points)
    1 NAS (5 points)
    Proxy Server (2 points?)
    1 Print Server (3 points?)
    50 Curriculum Laptops (250 points)
    150 Staff Laptops (300 points)
    30 Student Laptops (1800 points) [Think 60 points might be too much for a student laptop… Although they do cause a lot of trouble]
    500~ XP Desktops (500 points)
    25 Macs (25 points)


    I make that a total of 2935 points.
    There are 5 techs (if you include the network manager and IT manager). But we also have 6 outreach support locations in total as well. One of the techs is only every here over the holidays as he spends all his time at two primary schools.
    i got pretty similar @ 2926 but we have on paper 4 staff, but actual hands on inschool work = 2.5 staff

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    richard.thomas's Avatar
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    Yeah I suppose printers and projectors should be on there aswell. Projectors don't take up too much of my time. Normally just a press of the function button to output to the projector. But almost all the projectors in the school are new ones that were installed last summer.

    Printers deffo need to be the point system though

  9. #9


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    2x DC = 20
    2x FS = 10
    1x NAS = 5
    350x XP = 350
    30x Staff Laptops = 60
    5x Curriculum Laptops = 25

    2x Webservers = ?
    2x App servers = ?
    Photography = ?
    Presentations = ?
    + Lots of other work which has nothing to do with IT other than one of the tools needed may or may not run on electricity.

    Total 470 points+ with 1 techy, 1 NM term time only, 1 apprentice

    The points for the student laptops need to be put down. Theres no way richard.thomas (sorry to pick on you) has 7 times the amount of work we do.
    Last edited by j17sparky; 21st May 2008 at 11:14 AM.

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    richard.thomas's Avatar
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    I pointed out that student laptops need to be lower :P
    They are a pain in the arse but as j17sparky says, there's no way we've got that much more work than anyone else.

    I reckon putting it down to 10 would be alot better

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    amfony's Avatar
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    i dont know about points, but we are 280 pc/laptops with 2 fulltimers, we find it pretty tight at times but really just 'pressue days' they soon wear off.

  12. #12
    sippo's Avatar
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    We have 500 desktops, approx 200 laptops. 100 teachers, 900 pupils. Just two of us. 2 dc, 1 exchange server, 2 caching servers, a clipbank server, wireless points and module...Need i go on?!

  13. #13
    gaz350's Avatar
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    i think the following is fair
    Windows DC 10
    Exchange/Web Servers 15
    file servers 5
    Mac OpenDirectory 8 ( less than a DC but more than a File Server)
    Desktops 1
    Staff laptops 2
    Student Laptops 5 (ok its a big task if there is alot of them, but thats the point of a points system!!!)
    MIS Servers 6 (if setup properly they just run and run until patch time, again more work than a file server)
    Printers 1 (they tend to be 2 minute jobs?)
    Projectors 1 (they tend to be 2 minute jobs?)

    im also suggesting a per network point "tax" :P
    1 point per 50 network points (or 0.02 points)

    so here is mine based on that :P
    Windows DC 10x2 20
    Exchange/Web Servers 15x4 15
    file servers 5x5 25
    mac OpenD 8x1 8
    Desktops 1x200 200
    Staff laptops 2x40 80
    Student Laptops 5x130 650
    MIS Servers 5x2 10
    Printers 1x50 50
    Projectors 1x30 30
    network points 0.02x500 10
    Total 1143

  14. #14
    Pete10141748's Avatar
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    80ish PCs
    30 pupil laptops
    30ish staff laptops
    4x servers
    1x cachepilot (espresso)
    21x projectors / SMART boards
    14ish printers (currently changing)

    switches, hubs / hub cabinets, WAPs etc etc

    around 120 staff, 500 pupils (we have a lot of translators and TAs here)

    Me (NM) and the Techie.


    We have fun

  15. #15
    button_ripple's Avatar
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    Quote Originally Posted by Pete10141748 View Post

    Me (NM) and the Techie.


    We have fun
    You might, but your Techie here has never actually worked their proper hours - always working overtime. Why am i talking to you over the internet? I just need to turn round!!!

    Oh, and you've forgotten in our list about the industrial printer and thick admin staff!! Can our photocopier/printer count for 10 points as this thing is not normal!!

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