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General Chat Thread, Suprised by Dell Support! in General; We installed a new Dell Poweredge 1900 server in January, and all has been running fine... untl this week when ...
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    adamchapman's Avatar
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    Suprised by Dell Support!

    We installed a new Dell Poweredge 1900 server in January, and all has been running fine... untl this week when the clever LCD display on the front reported a PCIe Fatal Error.

    After calling Dell tech support for 45 minutes and working through a soultion it was clear there was a motherboard faut.

    I ended the call at 10am, and the new Dell Motherboard had arrived by 12:30pm. The engineer then arrived at 2pm and fitted the new motherboard.

    I was pretty sceptical about their "4 Hour response" but I was pleasantly suprised!

    Well done Dell... (on this occasion!)

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    torledo's Avatar
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    Quote Originally Posted by adamchapman View Post
    We installed a new Dell Poweredge 1900 server in January, and all has been running fine... untl this week when the clever LCD display on the front reported a PCIe Fatal Error.

    After calling Dell tech support for 45 minutes and working through a soultion it was clear there was a motherboard faut.

    I ended the call at 10am, and the new Dell Motherboard had arrived by 12:30pm. The engineer then arrived at 2pm and fitted the new motherboard.

    I was pretty sceptical about their "4 Hour response" but I was pleasantly suprised!

    Well done Dell... (on this occasion!)
    Dell has the best server support by far....the only company with whom you'd get through to a server engineer with a uk accent. And in a lot of cases i've been given support enginner emails to contact them regarding follow up issues.

    Main whinge about dell has been getting prices. Now i just get the costs online as the schools support are impossible to get hold of. no probs.....

    luckily i go elsewhere for advanced storage needs due to cost and getting the required info from presales. Straightforward purchases it's Dell....advanced products then it's other OEM's.

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    Sirbendy's Avatar
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    They've been spot on with all of our servers..heh. When Jem bought the Vostro it had a faulty key on the keyboard..it's under business class support for 5 years, and one call later a new KB turned up next day. Not before the phone tech had talked her through removing and refitting the existing one as well.

    We were both quite impressed..especially as when I called them 2 years back needing a KB for my Inspiron, they told me it was an RTB job, and not an "end user" task.

    I just bought a keyboard from a chinese laptop breaker on the net for a fiver..heh. Still going strong.

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    speckytecky's Avatar
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    I'd also echo praise for Dell Server support. Absolutely superb.

    Again my problem has been with sales. Online is a nightmare - what looks a good deal to start turns out to be hugely expensive as you add the essentials. Telephone sales it has been rare to have the same person dealing with your enquiry - if it's protracted and I hear stories of far better prices if the order is placed as a business rather than a school.

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