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General Chat Thread, E-Mail since migration in General; Is anybody else having problems with E-mail system since its been migrated to synetrix? By problems I mean Emails not ...
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    rush_tech's Avatar
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    E-Mail since migration

    Is anybody else having problems with E-mail system since its been migrated to synetrix? By problems I mean Emails not getting there or being recieved when I know that other companies have been Emailing me. I even sent one in from home last night just to test , not here this morning.

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    MK-2's Avatar
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    not sure about that, but since the 'transition' a lot of people who previously had email accounts no longer do. we've got everyone to go via the 'migrate account' link but it just says no mailbox for user xxxx. yet with fujitsu they had an account. and with change freeze we cant do anything about it

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    sparkeh's Avatar
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    Quote Originally Posted by rush_tech View Post
    Is anybody else having problems with E-mail system since its been migrated to synetrix? By problems I mean Emails not getting there or being recieved when I know that other companies have been Emailing me. I even sent one in from home last night just to test , not here this morning.
    I did have problems (lots) at the start. Mail was being returned with various error messages such as 'no mailbox exists for this user', 'there are multiple identites for this address' yadda yadda.

    Took a lot of support calls to sort this out. It seems that (under the old system) if you changed your email address from the standard username one then you are in for a world of problems.

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    sparkeh's Avatar
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    Quote Originally Posted by MK-2 View Post
    and with change freeze we cant do anything about it
    Change freeze lifted today + WAT released to Admins (fingers crossed this time)

    EDIT: Remember to run UPN Reconciliation activity before making new users.
    Last edited by sparkeh; 18th April 2008 at 09:09 AM.

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    rush_tech's Avatar
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    Quote Originally Posted by sparkeh View Post
    Change freeze lifted today + WAT released to Admins (fingers crossed this time)

    EDIT: Remember to run UPN Reconciliation activity before making new users.
    I have seen that But before we can use it we need to download the Reconciliation tool to match the records with our SIMS system. Guess what tried it and it gives an error. It may be live but we still can't use it

    Just checked T2S status we have yellow spots
    *EDIT just put a call in and our local exchange has lost power and we have no internet he seemed slightly confused when we told him that we still have connectivity.
    Last edited by rush_tech; 18th April 2008 at 09:27 AM.

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    sparkeh's Avatar
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    Quote Originally Posted by rush_tech View Post
    just put a call in and our local exchange has lost power and we have no internet he seemed slightly confused when we told him that we still have connectivity.
    Ooh the yellow spots tell me that there is a power loss in West Bridgeford - neat .

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    sparkeh's Avatar
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    Just realised I got 1200 pupils details to check!

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    rush_tech's Avatar
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    @sparkeh did it let you download the UPN Reconciliation tool?

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    Quote Originally Posted by sparkeh View Post
    Change freeze lifted today + WAT released to Admins (fingers crossed this time)

    EDIT: Remember to run UPN Reconciliation activity before making new users.
    bonus, ive just logged in to login.embc.xxxx and found my account STILL hasn't been made an administrator. my boss is, and he asked that i be made one too.
    best thing is i cant call up to request any of it, it has to be my boss or the head that requests i get admin access and my boss is on cover all day so that wont be happening

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    sparkeh's Avatar
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    Quote Originally Posted by rush_tech View Post
    @sparkeh did it let you download the UPN Reconciliation tool?
    Yeah - well its just a .csv with all your pupil data that you check then upload again.

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    emails not arriving

    Hi guys,

    We are not getting emails from our LA (LEAMIS team), Leics. we are not even with embc and were receiveing emails from them before the transition took place so it looks like there are issues with this.

    I tried to call the LA who's got a message on the phone stating that i should contact Synetrix and when i did this they told me that they can't support us because we are not with them!! The LA uses EMBC so it the problem appears to be with them and not us as we have done all the testing we can and can send and recieve emails from various companies/schools etc.

    Ash.

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    sparkeh's Avatar
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    Quote Originally Posted by ashok View Post
    Hi guys,

    We are not getting emails from our LA (LEAMIS team), Leics. we are not even with embc and were receiveing emails from them before the transition took place so it looks like there are issues with this.

    I tried to call the LA who's got a message on the phone stating that i should contact Synetrix and when i did this they told me that they can't support us because we are not with them!! The LA uses EMBC so it the problem appears to be with them and not us as we have done all the testing we can and can send and recieve emails from various companies/schools etc.

    Ash.
    Sounds about right. The "not my problem guv'nor" attitude is rife

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    Pottsey's Avatar
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    Lots of problems the system is next to useless. Half our teachers refuse to use it and have moved to google mail.

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    Quote Originally Posted by rush_tech View Post
    Is anybody else having problems with E-mail system since its been migrated to synetrix? By problems I mean Emails not getting there or being recieved when I know that other companies have been Emailing me. I even sent one in from home last night just to test , not here this morning.
    Looked in EMF? They could be getting blocked for a number of reasons.

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    GrumbleDook's Avatar
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    The other good thing about checking EMF s that you can see mail in ... this means you can see whether it is even getting routed to the mail filters. If it doesn't get there then you can start looking at DNS as an issue.

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