A quote for a emergancy call out.

Tom-Kirby · 31-03-2008, 07:26 PM

hi,

????: EduGeek.net Forums http://www.edugeek.net/forums/general-chat/17444-quote-emergancy-call-out.html
iv just got back from an emergancy call out for a school i do some vollentry work at....

they had a flood. and had to pull out all the ICT equipment what included 2 servers and various other IT equipment.

iv fitted there router, and 2 servers into the switch. and got there file,print,DHCP server back online. aswell as there sims server.

its been refitted in a temp state to allow the school to still use there IT equipment before county comes in and moves there servers and switchs to a diffrent location...

im not clued up on pricing and i was wondering if somone could give me some advice on how much i should quote the gov's on how much it will cost them?

it took around about a hour and 15-20 mins after refitting the router,repatching,installing the 2 servers. and checking internet and printer connectivity.

anyone able to give me a rounded price??

regards

Tom Kirby.

Ric_ · 31-03-2008, 07:30 PM

Given that it's voluntary work, surely you should only charge expenses at the most?

Tom-Kirby · 31-03-2008, 07:44 PM

its not vollentry work, it started as vollentry work. but the only reason i went in today, was because they required someone for emergancy call out and i know the system, they have already authed that they will call me out and pay me for it. i just need to give them a quote for how much...

jcollings · 31-03-2008, 08:09 PM

If my team do "extra curricular" work for our primaries e.g. we refitted a network for one in half term when they should have been off they get £25 and hour.

john · 31-03-2008, 08:14 PM

£35 per hour, so thats £35 for the first hour and £17.50 for the next so I'd say £50 for the lot

tech_guy · 31-03-2008, 08:27 PM

If it was me I'd charge £150.

russdev · 31-03-2008, 08:35 PM

A tip decide what you want to be paid then add some to the amount and then in invoice give them discount.

Russ

acrobson · 31-03-2008, 10:05 PM

We get approx double time for the first hour and time and a half for the rest. If it's after midnight it 22:00 aparently other expenses are taking into account, what they are, is unknown as i have never had to claim with my current employer to date. These i believe include time in Lieu, which is basiclly paid leave, either half a day, a day on top of your annaul leave entitlement.

Hope this is of some help.

Sylv3r · 31-03-2008, 10:10 PM

I think I would say £40ish per hour although if you were a large company they would probably charge nearer the £100 mark.

SimpleSi · 31-03-2008, 10:24 PM

When I worked in my previous job, I paid our engineers 4 hour minimum callout for any out of hours work > 15 minutes.

So whatever you normally work for per hour x 4.

But its up to you. Just make sure you don't believe you are ripping anyone off but are happy to receive due recompense.

Best to come up with a formula for what you claim and just say its what you've heard is the going rate for this sort of callout work.

Joanne · 31-03-2008, 10:26 PM

I'd say £50 too... sounds reasonable enough to m

contink · 31-03-2008, 10:36 PM

Remember you are asking them to pay for your expertise, not just your time...

I'd go with Si's suggestion... £20 per hour, four hours plus travel and if you're feeling generous put a discount on to be nice. If anything though, bear in mind that if you ask for peanuts they may expect more the next time something goes pear shaped.

torledo · 01-04-2008, 08:39 AM

Quote:

Originally Posted by tech_guy

If it was me I'd charge £150.

think tech guy's figures are about right and what simplesi and contink have said is valid.

For emergency call out hourly rate x4....so if you're hourly rate is £35/hour (it shouldn't be anything below that) i'd charge £140. I would say that includes travel.

Trust me they'll pay it.....we've paid complete numpties to come in and spend half the morning to do a bit of soldering up to £250 for the first hour in the past. They were travelling a long way, but even if you've only travelled a short distance i think £140-£150 is reasonable for the volume of work you've done for them.

you might want to think about having a first hour fixed rate. And then any work beyond that must be charged at a half hourly or hourly rate. This would be for remedial and call out work, as you don't know how long you need to be there for.

SimpleSi · 01-04-2008, 09:17 AM

Quote:

so if you're hourly rate is £35/hour (it shouldn't be anything below that)

Your on a good wage - mines about £9

regards

Simon

Geoff · 01-04-2008, 09:18 AM

£200 callout + travel (covers first 4 hours). Then £50/hr after that. If they moan then knock 20% off on the invoice. Works for me, and stops any 'pretend' emergencies.

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31-03-2008, 07:26 PM	#1
Tom-Kirby Join Date: Feb 2008 Location: Stevenage, Hertfordshire Posts: 82 Thanks: 0 Thanked 2 Times in 1 Post Rep Power: 3	A quote for a emergancy call out. hi, ????: EduGeek.net Forums http://www.edugeek.net/forums/general-chat/17444-quote-emergancy-call-out.html iv just got back from an emergancy call out for a school i do some vollentry work at.... they had a flood. and had to pull out all the ICT equipment what included 2 servers and various other IT equipment. iv fitted there router, and 2 servers into the switch. and got there file,print,DHCP server back online. aswell as there sims server. its been refitted in a temp state to allow the school to still use there IT equipment before county comes in and moves there servers and switchs to a diffrent location... im not clued up on pricing and i was wondering if somone could give me some advice on how much i should quote the gov's on how much it will cost them? it took around about a hour and 15-20 mins after refitting the router,repatching,installing the 2 servers. and checking internet and printer connectivity. anyone able to give me a rounded price?? regards Tom Kirby.

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A quote for a emergancy call out.

31-03-2008, 07:30 PM	#2
Ric_ Join Date: Jun 2005 Location: Lancashire Posts: 6,255 Thanks: 50 Thanked 310 Times in 242 Posts Rep Power: 76	Given that it's voluntary work, surely you should only charge expenses at the most?

31-03-2008, 07:44 PM	#3
Tom-Kirby Join Date: Feb 2008 Location: Stevenage, Hertfordshire Posts: 82 Thanks: 0 Thanked 2 Times in 1 Post Rep Power: 3	its not vollentry work, it started as vollentry work. but the only reason i went in today, was because they required someone for emergancy call out and i know the system, they have already authed that they will call me out and pay me for it. i just need to give them a quote for how much...

31-03-2008, 08:09 PM	#4
jcollings Join Date: Nov 2006 Location: Kendal Posts: 1,076 Thanks: 40 Thanked 72 Times in 61 Posts Rep Power: 22	If my team do "extra curricular" work for our primaries e.g. we refitted a network for one in half term when they should have been off they get £25 and hour.

31-03-2008, 08:14 PM	#5
john Join Date: Sep 2005 Location: Northern England Posts: 5,414 Thanks: 223 Thanked 148 Times in 130 Posts Rep Power: 45	£35 per hour, so thats £35 for the first hour and £17.50 for the next so I'd say £50 for the lot

31-03-2008, 08:27 PM	#6
tech_guy Join Date: May 2007 Location: That bit in the middle of England Posts: 3,226 Thanks: 371 Thanked 191 Times in 82 Posts Blog Entries: 1 Rep Power: 53	If it was me I'd charge £150.

31-03-2008, 08:35 PM	#7
russdev Join Date: Jun 2005 Location: Leicestershire Posts: 5,773 Thanks: 48 Thanked 188 Times in 117 Posts Blog Entries: 1 Rep Power: 54	A tip decide what you want to be paid then add some to the amount and then in invoice give them discount. Russ

31-03-2008, 10:05 PM	#8
acrobson Join Date: May 2007 Location: Tyne & Wear Posts: 423 Thanks: 2 Thanked 6 Times in 6 Posts Rep Power: 6	We get approx double time for the first hour and time and a half for the rest. If it's after midnight it 22:00 aparently other expenses are taking into account, what they are, is unknown as i have never had to claim with my current employer to date. These i believe include time in Lieu, which is basiclly paid leave, either half a day, a day on top of your annaul leave entitlement. Hope this is of some help.

31-03-2008, 10:10 PM	#9
Sylv3r Join Date: Jul 2005 Location: Co. Durham Posts: 1,602 Thanks: 94 Thanked 105 Times in 88 Posts Rep Power: 28	I think I would say £40ish per hour although if you were a large company they would probably charge nearer the £100 mark.

31-03-2008, 10:24 PM	#10
SimpleSi Join Date: Jun 2005 Location: Lancashire Posts: 1,895 Thanks: 137 Thanked 97 Times in 81 Posts Rep Power: 28	When I worked in my previous job, I paid our engineers 4 hour minimum callout for any out of hours work > 15 minutes. So whatever you normally work for per hour x 4. But its up to you. Just make sure you don't believe you are ripping anyone off but are happy to receive due recompense. Best to come up with a formula for what you claim and just say its what you've heard is the going rate for this sort of callout work.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

31-03-2008, 10:26 PM	#11
Joanne Join Date: Nov 2007 Location: Lancashire Posts: 1,012 Thanks: 29 Thanked 37 Times in 34 Posts Blog Entries: 17 Rep Power: 12	I'd say £50 too... sounds reasonable enough to m

31-03-2008, 10:36 PM	#12
contink Join Date: Jul 2006 Location: South Yorkshire Posts: 3,343 Thanks: 184 Thanked 187 Times in 151 Posts Rep Power: 51	Remember you are asking them to pay for your expertise, not just your time... I'd go with Si's suggestion... £20 per hour, four hours plus travel and if you're feeling generous put a discount on to be nice. If anything though, bear in mind that if you ask for peanuts they may expect more the next time something goes pear shaped.

01-04-2008, 09:18 AM	#15
Geoff Join Date: Jun 2005 Location: Fylde, Lancs, UK. Posts: 10,469 Thanks: 55 Thanked 339 Times in 292 Posts Blog Entries: 1 Rep Power: 89	£200 callout + travel (covers first 4 hours). Then £50/hr after that. If they moan then knock 20% off on the invoice. Works for me, and stops any 'pretend' emergencies.

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A quote for a emergancy call out.