How do you tell difference betweeen a email ping from your helpdesk and ping from email with adverts in.
Even still, staff are encouraged to use the helpdesk and not the corridor-approach or telephone. It is vital that they have confidence in using it, which means that their issues are dealt with in an acceptable time frame. This means we need email notifications
Yes I agree a lot of it is down to how you work; but a lot of the ideas that come from these other websites seem to be written by people who either a) don't like email or modern technology or b) don't understand how people work.
I think through that checking between jobs/and lull moments while waiting for something you get same level of service as if had email notification as even got email you are not going to act on it straight away anyway as currently doing something.
As for advice from websites agree and disagree some of them have no idea and then some do.
Again finding a system that works for you no one system is going to cure all problems and suite everyone you need to adapt systems to work for you.
But then on other hand just because you work one way does not mean it is best way to work.
As said any system you need to see if will work for you and adapt if need be.
Anyway gone way off topic here
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