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General Chat Thread, Power company and Switches in General; During the Half term the power company were doing some work on the overhead power lines and turned the power ...
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    ticker's Avatar
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    Power company and Switches

    During the Half term the power company were doing some work on the overhead power lines and turned the power of at the school. When power was restored everything (severs, PC's and switches) all turned back on fine, expect for two 3com super stack switches. These switches are or where the core switches on our network.
    The question I have is can we claim compensation back of the power company to buy replacements for these switches?

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    contink's Avatar
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    If you ever figure out a way I'll be interested in your approach as our local power has cost us 5 PSU's, a server motherboard, various hard drives and more besides.

    Not to mention the labour cost in replacing, fixing it all.

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    That happens a lot with switches when they have been on 24/7. The 3coms come with a liftime advanced warranty - therefore if you log them today regardless of what caused it you will (if they have them in stock) get replacements within 2 days!!! You get advanced replacements (swap outs) then you send your bust ones back within ten days.

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    Indeed..we got our superstacks changed out after a similar problem.

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    ticker's Avatar
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    Just done it on their support website, did you also ring up and get them returned back or just through the website?

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    Were you informed that the power was to go off by the electrical company or did they just cut the power?

    I would think if they was no warning then you should be entitled to any financial implications that this has caused.

    Not sure about the 3Com warranties but our HP kit all come with a lifetime swapout I think lately all other companies have started to do something similar.

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    Quote Originally Posted by western View Post
    That happens a lot with switches when they have been on 24/7. The 3coms come with a liftime advanced warranty - therefore if you log them today regardless of what caused it you will (if they have them in stock) get replacements within 2 days!!! You get advanced replacements (swap outs) then you send your bust ones back within ten days.
    Thing is though, half the time you get someone elses broken and refurbished but still not quite right switch back.

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    It may be a simple case of they have expired and reached EOL anyway rather than they blew them. As for the work, they normally notify the customer in advance of work to allow time to turn things off I thought, unless its an emergency.

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