+ Post New Thread
Results 1 to 11 of 11
General Chat Thread, Courier who will package item? in General; I need to send off one of our UPS units back to the manufacturer as it has died (within warranty). ...
  1. #1

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,124
    Thank Post
    418
    Thanked 314 Times in 265 Posts
    Rep Power
    153

    Courier who will package item?

    I need to send off one of our UPS units back to the manufacturer as it has died (within warranty). It is a rack mounted unit weighing around 28kg. As its the same shape as a rack mounted server I am not sure how I would go about packaging it up to send it so I was wondering if there were any couriers who package items and deliver them as part of the service?

  2. #2

    Danp's Avatar
    Join Date
    Jul 2011
    Posts
    1,446
    Thank Post
    78
    Thanked 168 Times in 148 Posts
    Rep Power
    147
    Quote Originally Posted by fiza View Post
    I need to send off one of our UPS units back to the manufacturer as it has died (within warranty). It is a rack mounted unit weighing around 28kg. As its the same shape as a rack mounted server I am not sure how I would go about packaging it up to send it so I was wondering if there were any couriers who package items and deliver them as part of the service?
    Depending on the company but some firms will sent an advance replacement and you can then use that box to return the faulty one. Worth asking?

  3. #3

    Join Date
    Dec 2013
    Location
    North East
    Posts
    51
    Thank Post
    15
    Thanked 19 Times in 12 Posts
    Rep Power
    5
    Which brand of UPS is it just out of interest? We have just had 2 UPS's replaced under warranty from APC (one was 28kg and the other was 56kg!!!). They sent out new units, let us schedule a collection and use the packaging the replacement units came in to return the faulty units.
    Last edited by jb2201; 11th June 2014 at 08:58 AM.

  4. #4

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,124
    Thank Post
    418
    Thanked 314 Times in 265 Posts
    Rep Power
    153
    The UPS is from Borri. They didn't offer a replacement unit.

  5. #5

    Danp's Avatar
    Join Date
    Jul 2011
    Posts
    1,446
    Thank Post
    78
    Thanked 168 Times in 148 Posts
    Rep Power
    147
    Quote Originally Posted by fiza View Post
    The UPS is from Borri. They didn't offer a replacement unit.
    Kick off at them then!

  6. #6

    teejay's Avatar
    Join Date
    Apr 2008
    Posts
    3,176
    Thank Post
    284
    Thanked 773 Times in 583 Posts
    Rep Power
    335
    If they wont send out a replacement unit, they should send out the correct packaging, it's not exactly something you can just stick in a random box.

  7. #7

    Join Date
    Dec 2013
    Location
    North East
    Posts
    51
    Thank Post
    15
    Thanked 19 Times in 12 Posts
    Rep Power
    5
    I would, just explain to them that you need to keep downtime to a minimum, seems like they are providing enterprise UPS's with a consumer standard of warranty service. Pretty much everything I have returned that isn't an end user device has operated on them sending a replacement and then arranging collection for the faulty unit.

    They should be able to trust that you are an IT professional and when you say its faulty, its faulty and not something simple like the fuse in the power cable has blown.

  8. #8

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,624
    Thank Post
    1,240
    Thanked 778 Times in 675 Posts
    Rep Power
    235
    Quote Originally Posted by jb2201 View Post
    We have just had 2 UPS's replaced under warranty from APC
    Hmm, we're replacing our UPS this morning after the original failed with a loud bang last week. There seems to be a sudden trend in UPSes conking out - anyone else noticing a trend?

    Edit: just reading the above a bit more, all credit to APC - they are replacing our £4,000-worth of 8000VA UPS out of warrenty (we've had it for longer than the standard two year warrenty) for no charge and with no fuss.
    Last edited by dhicks; 11th June 2014 at 09:15 AM.

  9. #9

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,124
    Thank Post
    418
    Thanked 314 Times in 265 Posts
    Rep Power
    153
    Quote Originally Posted by Danp View Post
    Kick off at them then!
    Already did. They said it clearly states "Return to Base warranty" on the documentation.

    Quote Originally Posted by teejay View Post
    If they wont send out a replacement unit, they should send out the correct packaging, it's not exactly something you can just stick in a random box.
    Will ask them about that.

    Found Pack & Send and asked for a quote.

  10. #10

    Join Date
    Jan 2012
    Posts
    679
    Thank Post
    264
    Thanked 98 Times in 81 Posts
    Rep Power
    27
    Say to them it may clearly state that but we're looking at our suppliers and we expect our suppliers to go above and beyond in these times of shrinking budgets etc so if you don't then we'll strike you off as one of our suppliers, see if they like that

  11. #11

    fiza's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    2,124
    Thank Post
    418
    Thanked 314 Times in 265 Posts
    Rep Power
    153
    Contacted them this morning asking for packaging. They said they dont supply packaging but they happened to have a driver in my area today and he could pick up the UPS for free. Within 1 hour its been picked up!!! result!!!

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 2
    Last Post: 19th June 2010, 10:03 AM
  2. Replies: 114
    Last Post: 11th April 2010, 09:31 PM
  3. Replies: 12
    Last Post: 18th March 2010, 03:32 PM
  4. Replies: 17
    Last Post: 8th December 2009, 12:23 PM
  5. Prediction Time Who Will have top Job at DFES.
    By russdev in forum General Chat
    Replies: 6
    Last Post: 27th June 2007, 11:17 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •