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General Chat Thread, "Techie raises £10m to fight cyber bullying in classroom" in General; Originally Posted by russdev LOL sorry thought it was yours well as @ Millgate are Impero reseller hopefully got no ...
  1. #31

    Millgate's Avatar
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    Quote Originally Posted by russdev View Post
    LOL sorry thought it was yours well as @Millgate are Impero reseller hopefully got no issue etc

    Russell
    No problem as long as your selling through Millgate

    Otherwise I'll have to send the boys round

  2. Thanks to Millgate from:

    jonimpero (2nd June 2014)

  3. #32
    AButters's Avatar
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    Feature Request: - How about a fully featured and semi custimisable helpdesk/ticketing system so that existing users can use an existing peice of software that is already installed on every PC in order to communicate with the IT and Site teams who already have the software permanently open on their admin PC.

    User clicks "report issue" selects site or IT and gets a box where they can type in the issue. Software logs the issue for site and IT staff to view and logs times and dates, allows it and site staff to post updates which get's posted to the helpdesk call, and also sent straight away to the user if they ar logged on via the taskbar icon.

    All dates times logged and reportable via repporting software.

    It seems like the next logical step to me as you have almost every other base covered, apart from this?

  4. #33

    vikpaw's Avatar
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    You should log the feature request directly through their website or the support system.
    We use OP SmartDesk here and it allows simple logging by sending an email, or a fuller log via the intranet. Works well and allows reporting.
    We're new Impero customers so for us it would be good to integrate the two, all it's needs is an email to be fired off to the right place.

  5. Thanks to vikpaw from:

    AButters (4th June 2014)

  6. #34

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    Quote Originally Posted by vikpaw View Post
    You should log the feature request directly through their website or the support system.
    We use OP SmartDesk here and it allows simple logging by sending an email, or a fuller log via the intranet. Works well and allows reporting.
    We're new Impero customers so for us it would be good to integrate the two, all it's needs is an email to be fired off to the right place.
    Dont worry through will log it for you.. We do log even when suggested via edugeek forums.

    Russ

  7. Thanks to russdev from:

    AButters (4th June 2014)

  8. #35
    AButters's Avatar
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    Russ looks after me.

  9. #36

    vikpaw's Avatar
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    Quote Originally Posted by AButters View Post
    Russ looks after me.
    I wanna be in your gang...

  10. #37

    russdev's Avatar
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    Quote Originally Posted by vikpaw View Post
    I wanna be in your gang...
    All the cool kids use Impero...


    Russell

  11. #38

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    Quote Originally Posted by russdev View Post
    All the cool kids use Impero...
    Russell
    You sell to kids? What, so they can spy on staff and take over their PCs....?

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