+ Post New Thread
Results 1 to 12 of 12
General Chat Thread, Helpdesk software - migrating to another solution in General; A quick post to ask advice from my fellow 'geekers! We are currently using BMC Service Desk Express software which ...
  1. #1

    Join Date
    Mar 2012
    Location
    Devon
    Posts
    236
    Thank Post
    0
    Thanked 17 Times in 16 Posts
    Rep Power
    12

    Helpdesk software - migrating to another solution

    A quick post to ask advice from my fellow 'geekers!

    We are currently using BMC Service Desk Express software which is installed on 2 x86 servers running Server 2003. We pay quite a lot in maintenance each year, and the software is also EOL.

    For obvious reasons I need to upgrade\migrate and am considering my options.

    I inherited this when I took the job and, while it works well, it is way above what we require in a Servicedesk software and is also too costly. I've had a quote from BMC which was, erm, a bit eye-watering.

    I'd like to implement a more slimline and cheaper Helpdesk solution but I think I'd need someone with DBA experience to extract all our current data from the database (it has all our old calls and also has all our assets listed).

    Has anyone here been through this situation before and can you offer any advice regarding both what Helpdesk software you moved to and how you managed the migration?

  2. #2
    cpjitservices's Avatar
    Join Date
    Jul 2010
    Location
    Hessle
    Posts
    2,503
    Thank Post
    519
    Thanked 292 Times in 268 Posts
    Rep Power
    83
    Cheaper ?

    osTicket :: Support Ticket System | osTicket

    Job Done. Have implemented this at a local college with over 2000 users. Works a treat.

  3. #3

    Join Date
    Mar 2012
    Location
    Devon
    Posts
    236
    Thank Post
    0
    Thanked 17 Times in 16 Posts
    Rep Power
    12
    Quote Originally Posted by cpjitservices View Post
    Cheaper ?

    osTicket :: Support Ticket System | osTicket

    Job Done. Have implemented this at a local college with over 2000 users. Works a treat.
    What about migrating from a different helpdesk solution and bringing the data over?

    Also, does that do asset management? I couldn't see it in my brief look at the blurb.
    Last edited by Tall_Paul; 13th May 2014 at 10:17 AM.

  4. #4
    cpjitservices's Avatar
    Join Date
    Jul 2010
    Location
    Hessle
    Posts
    2,503
    Thank Post
    519
    Thanked 292 Times in 268 Posts
    Rep Power
    83
    No Idea, im running an older version of it to be honest. I don't need asset management as I use other software for that.

    As for migrating... no idea my friend I built the helpdesk as a clean solution so we didn't need to migrate anything over.

  5. #5

    Join Date
    Mar 2012
    Location
    Devon
    Posts
    236
    Thank Post
    0
    Thanked 17 Times in 16 Posts
    Rep Power
    12
    Ah, it's the migrating that is key to my question unfortunately.

    It'd be nice if I could start again, but that isn't possible.

  6. #6
    cpjitservices's Avatar
    Join Date
    Jul 2010
    Location
    Hessle
    Posts
    2,503
    Thank Post
    519
    Thanked 292 Times in 268 Posts
    Rep Power
    83
    Why not just archive everything like we did... everything that was on the old helpdesk is still live on another server but moving forward we use the web based ticketing system.

    Our old solution goes back 6-7 years or so ago, we still have all of that data.

    We've never needed to go back through it all yet either.

  7. #7

    Join Date
    Mar 2012
    Location
    Devon
    Posts
    236
    Thank Post
    0
    Thanked 17 Times in 16 Posts
    Rep Power
    12
    That's not a bad idea, but the problem is all our assets.

    Scanning them in took weeks, and I'd prefer not to have to do that again.

  8. #8
    cpjitservices's Avatar
    Join Date
    Jul 2010
    Location
    Hessle
    Posts
    2,503
    Thank Post
    519
    Thanked 292 Times in 268 Posts
    Rep Power
    83
    I believe Spiceworks might be the solution for Asset Tracking....

    And it also has a built in Web Help Desks... I think there's quite a few people on here using it too.

    Free IT Community, Help Desk, and Network Monitoring - Spiceworks
    http://www.spiceworks.com/free-asset...ment-software/
    Last edited by cpjitservices; 13th May 2014 at 10:32 AM.

  9. #9

    Join Date
    Mar 2012
    Location
    Devon
    Posts
    236
    Thank Post
    0
    Thanked 17 Times in 16 Posts
    Rep Power
    12
    If anyone has migrated to it from another helpdesk solution then I'm all ears.

    As I said, a vanilla install isn't the answer unfortunately (though it would be lovely if it was).

  10. #10


    Join Date
    Jan 2012
    Posts
    2,878
    Thank Post
    1,063
    Thanked 424 Times in 313 Posts
    Rep Power
    225
    Quote Originally Posted by cpjitservices View Post
    I believe Spiceworks might be the solution for Asset Tracking....

    And it also has a built in Web Help Desks... I think there's quite a few people on here using it too.

    Free IT Community, Help Desk, and Network Monitoring - Spiceworks
    Free IT Asset Management Software from Spiceworks
    +1 for Spiceworks, but I can't say we migrated. We didn't have a helpdesk system in place before we got it.
    Very good for network software audit, though. Lets us find those pesky toolbars with ease

  11. Thanks to Garacesh from:

    cpjitservices (13th May 2014)

  12. #11

    Join Date
    Dec 2013
    Location
    North East
    Posts
    52
    Thank Post
    15
    Thanked 19 Times in 12 Posts
    Rep Power
    5
    Might be worth contacting some of the Helpdesk solution providers, they may strike you a deal and migrate your data for you if you purchase their software. They probably have a few developers after all.

  13. #12

    Join Date
    Mar 2012
    Location
    Devon
    Posts
    236
    Thank Post
    0
    Thanked 17 Times in 16 Posts
    Rep Power
    12
    I've just spoken to NetHelpDesk who say they can help.

    Has anyone here any experience of any of their products?

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 3
    Last Post: 1st April 2014, 07:07 AM
  2. VM Migration from one cluster to another
    By Tsonga in forum Windows Server 2012
    Replies: 2
    Last Post: 16th November 2012, 06:11 PM
  3. Software migration from CC3 to 'a' another provider
    By AndrewC in forum Network and Classroom Management
    Replies: 17
    Last Post: 20th June 2011, 03:53 PM
  4. Migrating GUID/UUID information from 1 Active Directory to another?
    By Zoom7000 in forum Windows Server 2000/2003
    Replies: 3
    Last Post: 18th August 2010, 08:55 PM
  5. Replies: 1
    Last Post: 15th October 2007, 07:44 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •