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General Chat Thread, Virgin Media - What are you paying? in General; ...
  1. #1
    Zoom7000's Avatar
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    Virgin Media - What are you paying?

    Just wondered how much Virgin Media customers are paying for their broadband (or other combo packages). My contract just expired and I managed to get myself what I think is a pretty decent retentions deal. Here's what I was paying:

    £38.49/Month (First 6 Months Broadband was half price)
    60Mb Broadband (Was gonna be boosted to 100Mb in July)
    Basic Telephone (Weekends Free)
    SuperHub 1
    18 Month Contract

    I called to cancel and they offered me:

    £26/Month
    100Mb Broadband
    Basic Telephone (Weekends Free)
    SuperHub 2 (Free)
    12 Month Contract

    I refused and gave them my 30 day notice. They called me back 2 days later and offered me:

    £21/Month (+ 1 Month Free - Effective: £19.25/Month)
    100Mb Broadband
    Basic Telephone (Weekends Free)
    SuperHub 2 (Free)
    12 Month Contract

    But I negotiated harder, because I wanted the 152Mb, they initially offered it for £26/Month, but I wanted no more than £23/Month, so I persisted and settled for:

    £25/Month (+ 1 Month Free - Effective: £22.91/Month)
    152Mb Broadband
    Basic Telephone (Weekends Free)
    SuperHub 2 (Free)
    12 Month Contract

    Not interested in TV and the telephone I only use for incoming calls. I have been with them 19 months now and I have to say the service has been flawless so far compared to issues I suffered constantly when I was with Be (bethere.co.uk) previously. I know the SuperDud was a bit of a joke, but I just got delivery of my new SuperHub 2 today, so hopefully that will give me better wireless performance.

  2. #2
    hardtailstar's Avatar
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    Ours is about £100 a month for their XL package of TV, Broadband and internet.

    We also have Sky Sports and sometimes rent films.

  3. #3
    Trapper's Avatar
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    I tried a retention deal last year and they basically said "We can't match Sky, sorry to see you go"

  4. #4

    synaesthesia's Avatar
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    I'm paying 34 a month for 60MB broadband, basic phone and the XL tv package for the initial 6 months, then 54 a month after that, which topped Sky by quite a way.

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    wish I could get virgin, my sky fibre has dropped to 22mb after 7 months and openreach can't figure out why.

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    cpjitservices's Avatar
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    I have KC and it costs me a fortune per month, but then... KC is all I can have!!

    upto 9Meg service
    350GB a month Bandwdith
    Unlimited calls during the week and free mobile minutes of 100 minutes.
    £50 a month.
    No TV offering
    Last edited by cpjitservices; 2nd April 2014 at 01:53 PM.

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    foofighterjim's Avatar
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    Quote Originally Posted by jonnykewell1 View Post
    wish I could get virgin, my sky fibre has dropped to 22mb after 7 months and openreach can't figure out why.
    Because other people in the area have started taking up the service would be my guess, particularly if you are FTTC.

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    rich_tech's Avatar
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    I currently pay £47.50 a month for 120 MB Broadband and M package telephone.

    December this year its getting boosted to 152 MB apparently on logging in to check.

    I wont get TV because I don't ever want to be in the "Lose Sky" situation I was in before when they argued, though I think with netflix and country switching addons, I will go to a low package on that eventually and use the NET on the TV.

  9. #9

    Theblacksheep's Avatar
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    120Mb @ £32 a month.
    No phone, no line rental, no TV.

    Only use the 'superhub' for routing. I've got a separate wireless-n box for wireless.

  10. #10
    jaminben's Avatar
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    I think I'm getting ripped off....

    Paying £42.26 for upto 60Mb and phone package 'M'.... Don't use the phone and I'm supposed to be getting an upgrade to 100Mb before June 2015.
    Last edited by jaminben; 2nd April 2014 at 02:23 PM.

  11. #11
    cpjitservices's Avatar
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    Your getting riped off.... at least you can pick any other supplier you want - I'm paying £50 a month just for phone and broadband (upto 9 meg).. not including my sky subscription... (Just for TV) as we can't have any other broadband.



    Quote Originally Posted by jaminben View Post
    I think I'm getting ripped off....

    Paying £42.26 for upto 60Mb and phone package 'M'.... Don't use the phone and I'm supposed to be getting an upgrade to 100Mb before June.

  12. #12
    jaminben's Avatar
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    Quote Originally Posted by cpjitservices View Post
    Your getting riped off.... at least you can pick any other supplier you want - I'm paying £50 a month just for phone and broadband (upto 9 meg).. not including my sky subscription... (Just for TV) as we can't have any other broadband.
    If I were a new customer I would get 6 months half price and then pay 25% less than what I'm paying now. It doesn't bother me about the first 6 months half price but what does get me is the fact that I'm paying 25% more than someone else who's getting the same service as me.

  13. #13

    jinnantonnixx's Avatar
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    £19.50 per month for 30M (soon to be 50M) broadband only - no phone or TV.
    Last edited by jinnantonnixx; 2nd April 2014 at 02:51 PM.

  14. #14

    CHR1S's Avatar
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    Mates rates / retention deal

    1x Tivo
    1x V+HD
    Premium Package
    60Mb (should be 100 but they are slow in our area)
    L TV
    M Phone

    £42 pm all in including line rental

  15. #15
    Zoom7000's Avatar
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    Seriously guys, if you are out of contract, call up and threaten to leave. You are under no obligation to leave and you have to give 30 days notice. You can call up all the way to day 29 and withdraw your notice to cancel. But you're pretty much guaranteed to get a phone call from Virgin Media offering you a MUCH better deal. And even then, make sure you haggle!

    For those who don't get Virgin Media where they live, do the same with Sky or BT. Tell them you are moving to Virgin (or any other competitor!) they won't know you can't get it and they will offer you a decent package to stay. The main rule is NEVER accept their first offer, fight and fight HARD!

    Check here for more details: Haggle with Sky, AA, Virgin: Top firms to haggle with - Money Saving Expert
    Last edited by Zoom7000; 2nd April 2014 at 03:26 PM.

  16. Thanks to Zoom7000 from:

    jaminben (2nd April 2014)



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