Not every Windows tech support scam starts in India, not every scammer speaks in heavily-accented English, a security company said today.
In a new trend, scams have gone home-grown, said Malwarebytes on Monday, with twists that include bogus warnings driven by malicious websites that urge users to call a toll-free number.
"This is the first instance [of a Windows support scam in the U.S.] on this scale that I've found," said Jerome Segura, a senior security researcher with San Jose, Calif.-based Malwarebytes. "Most scammers are in India, but we wanted to expose this because they're harming U.S. customers, who will feel more comfortable with a [native] English speaker."
Segura, who said he has been tracking fraudulent support schemes for the last 18 months, stumbled across the latest operation while investigating violations of Malwarebytes' software licensing. Previously, the company had found other borderline businesses illegally selling its security software.