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General Chat Thread, Helpdesk / Servicedesk Software in General; Hi, not sure which forum for this! So move if appropriate etc! Need a helpdesk suggestion please... Looking for an ...
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    Helpdesk / Servicedesk Software

    Hi, not sure which forum for this! So move if appropriate etc!

    Need a helpdesk suggestion please...

    Looking for an ITIL Helpdesk, Free, and can e-mail issues in and it automatically create the isssue log number.

    Anyone know of anything? thanks!

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    FN-GM's Avatar
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    We use Spiceworks, on the whole its good. Its free as well.

  3. Thanks to FN-GM from:

    visioN (22nd January 2014)

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    nikaso's Avatar
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    Spiceworks springs to mind, if your policies etc. are set correctly then it can be ITIL compliant

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    visioN (22nd January 2014)

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    Oh yeah looked at Spiceworks not to kean to be honest.
    I like the look and feel of Manage Engine ServiceDesk Plus but obviously this costs!

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    fairm010's Avatar
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    Service desk plus is free for up to 5 techies. We used it here before HAP+.

  8. Thanks to fairm010 from:

    visioN (22nd January 2014)

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    We use OSTicket.

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    Another one for Spiceworks

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    Thanks @fairm010 I didn't know it was free up to 5 techies!!

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    +1 for Spiceworks we love it here

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    localzuk's Avatar
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    Request Tracker can be crafted to be ITIL compliant. It is a very capable system, free, and infinitely flexible. However, configuration is complex.

    RT: Request Tracker - Best Practical

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    altecsole (27th February 2014)

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    We have Spiceworks installed as an inventory system here and I use its helpdesk to log my work calls whenever I get a chance, would recommend it, but be prepared to have to turn about 90% of its functionality off when using it.

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    Disaster's Avatar
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    We couldn't get a Helpdesk off the ground here so just use email: helpdesk@school...

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    fairm010's Avatar
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    No worries. We found it overpowered for what we needed and the Helpdesk in HAP+ is simple enough for our staff to love!

    Matt

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    i use spiceworks here got it set up so that the staff only need to email helpdesk@... and they like it as far asim aware do also have a short cut set up on their desktop that goes to the helpdesk portal

    all setup with full email intragation

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    Zendesk.

    It costs $20 for upto 3 'agents' but that goes to charity.

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