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General Chat Thread, Out of hours user support in General; I have the helpdesk phone forwarded to my mobile after 10 rings, which is handy I also have both my ...
  1. #16

    Oaktech's Avatar
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    I have the helpdesk phone forwarded to my mobile after 10 rings, which is handy

    I also have both my own and the helpdesk emails on my phone. Some members of SLT have my mobile. I get quite a few requests out of hours for restarting the MIS web portal, but that is about all. The thing that most wound me up was the MIS web portal expired the other day i actually got twitter DM'd by about 8 people. It turns out they were trying to get a phone number for a part time student to inform them that the school trip they were coming in on a saturday for had been cancelled.

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    Quote Originally Posted by witch View Post
    Yeah, but some of us are definitely NOT well paid
    Agreed but I viewed it compared to my team I was so picked those bits up but yes IT in schools isn't usually well paid

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    I never do any support during holidays unless prior agreement,

    Ive been stung before and did a feck loads of work on a laptop and didnt get paid for it.

    The head knows this so if anything drastic happens during the holiday teachers have to speak to him first and he will then ring me.

    Since this was put in place, the amount of emails went to less then 5.

    I never check emails during the smaller holidays as things can usually wait, during the summer ill check every other week.

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    Quote Originally Posted by Simcfc73 View Post
    From my point of view as a NM I take it as part of my job to do this. I get paid well for what I do so the extra hours is part and parcel... I also like being indispensable.
    No one is indispensable.

  5. #20


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    I'm contracted from 8am - 4pm, with half-hour for lunch.

    When I first started, seven and a half years ago, I worked a whole weekend imaging, installing and configuring a new classroom of pc's for use on the first day back. I was told I would be able to claim time off in lieu.

    I'm still waiting.

    So, now, I work from 8am - 4pm with half-hour for lunch. The rest is my time and I keep it that way.

  6. 2 Thanks to Earthling:

    plexer (6th January 2014), witch (6th January 2014)

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