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General Chat Thread, Dell - Report Technical Fauls via Twitter in General; Hiya, I was on the phone to dell support today ordering a replacement hard drive. The lady on the phone ...
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    Dell - Report Technical Fauls via Twitter

    Hiya,

    I was on the phone to dell support today ordering a replacement hard drive. The lady on the phone was telling me you can soon report technical faults via twitter. Apparently you will use a specific hash tag, with youe service tag and a brief description of the problem. They will lookup the service tag and phone you back based on the details associated.

    Pretty neat!

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    I've tweeted the Dellcarespro twitter account a few times for help/advice and they've been fantastic. I think the Dellcares account is pretty good too, but not had to use that one.



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