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General Chat Thread, Virgin box keeps restarting in General; Hi Guys and girls, I'm having a few problems with my Virgin box lately, we had it installed about 4 ...
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    andrew_91090's Avatar
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    Virgin box keeps restarting

    Hi Guys and girls,

    I'm having a few problems with my Virgin box lately, we had it installed about 4 weeks ago and until about a week ago it was working great.

    I placed it into a 10 port extension cable along with a few other stuff and all of a sudden it randomly starting turning off and it tried to restart 3 times before actually turning back on, this started off at once a day, then just got gradually worse, to the point it was turning off every couple of hours, I thought the extension may of caused this, so I plugged the Virgin box into the wall socket and it worked great for a day, then all of a sudden, it happened again, as you can imagine, this is very very annoying, especially when I'm watching Derren Browns shows and it misses the most important bits!!!

    Is anyone else experiencing these problems? if so, how did you correct it?

    Thanks

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    CHR1S's Avatar
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    Heat can make it re-boot.
    However I suspect you will need a replacement and lets be honest, I understand why you came here first but you're going to HAVE to ring CS at some point....

    Good luck

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    andrew_91090's Avatar
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    It is resting on top of a DVD player, but that is always switched off and the Virgin installer placed it there himself

    and yes my housemate is ringing them today but I just thought I'd ask around to see if anyone had the same problem

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    CHR1S's Avatar
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    They will probably reset and reflash it, then ask you to test it for a while.

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    Dos_Box's Avatar
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    Which box is it? The Tivo or older model?

    Quote Originally Posted by andrew_91090 View Post
    Hi Guys and girls,

    I'm having a few problems with my Virgin box lately, we had it installed about 4 weeks ago and until about a week ago it was working great.

    I placed it into a 10 port extension cable along with a few other stuff and all of a sudden it randomly starting turning off and it tried to restart 3 times before actually turning back on, this started off at once a day, then just got gradually worse, to the point it was turning off every couple of hours, I thought the extension may of caused this, so I plugged the Virgin box into the wall socket and it worked great for a day, then all of a sudden, it happened again, as you can imagine, this is very very annoying, especially when I'm watching Derren Browns shows and it misses the most important bits!!!

    Is anyone else experiencing these problems? if so, how did you correct it?

    Thanks

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    sparkeh's Avatar
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    What box are you using?
    We used to have Samsung box from Virgin that did that. They replaced it, it happened again, they replaced it, it happened again, we cancelled our tv package.

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    andrew_91090's Avatar
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    It's the Tivo 500gb box, brand new and because we have just moved into a brand new house, we have got it for 3 months for free, then we can cancel it if we want, but it's the XL package for free, don't want to cancel just yet haha

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