Just a heads up - DON'T.
This version is worse than Alpha code - it breaks more than it fixes. Avoid at all costs - you have been warned. I'm not going into details but talk about going backwards - it's the pits. When a simple file attachment can knock over a help desk you just know you are in trouble.
Last edited by ZeroHour; 3rd December 2013 at 03:41 AM.
was wondering about downloading it, ill avoid it now though looking at this, am only just on V7
How about 7.0.01322?
If you are on any version of 6 - stick with it unless you want a world of pain.
I have the support guys looking at our logs now which will hopefully help - for a free system it's great but it does annoy me when versions are released which tend to cause so many issues.
Been running 7 for a while. Not had any issues with it personally. The new helpdesk layout is a huge improvement. The entire system is more responsive and I only have to restart it once a month at most.
I suppose it's one of those systems that will vary according to how you use it.
It is certainly more responsive - and in fact now I've stopped the link between two of out helpdesks its even better.
I've a response from Spiceworks Support - one of the fixes is in the latest release ( addresses the tickets with attachment issues ) - so I may roll that out tomorrow - need to speak to the powers that be first though.....
Luckily we are on a change freeze
One thing that annoys me on v7 of the helpdesk is that you can't close a ticket as a duplicate without accepting the ticket.
Had nothing but issues with v7. 6.2 was fine but in 7 inventory browsing is very very painfull
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