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General Chat Thread, Broadband / Content Filter for Primary School in General; Hi All, Iím not currently very happy with our provider as the content filtering side of things is poor. Anyone ...
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    Broadband / Content Filter for Primary School

    Hi All,

    Iím not currently very happy with our provider as the content filtering side of things is poor.

    Anyone have any recommendations?

    Cheers

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    sparkeh's Avatar
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    We use Smoothwall and very happy with it.

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    Who are you with at the moment?

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    ictrich's Avatar
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    Exa Networks and Surf Protect.

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    Quote Originally Posted by sparkeh View Post
    We use Smoothwall and very happy with it.
    This /\

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    Quote Originally Posted by ictrich View Post
    Hi All,

    I’m not currently very happy with our provider as the content filtering side of things is poor.

    Anyone have any recommendations?

    Cheers
    I was looking at using EXA, Im a Lancashire school....where are you based? Id heard really good things about EXA so had no reservations

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    Hi Ictrich,

    If you can PM me or call me on 0845 1451234 I am sure we will be able to help on this. We have no issues, nor any reported problems with SurfProtect and because I cannot see what school you are from I cannot cross check any support tickets here. I am sure we can help with whatever issue you are currently seeing.

    Mark Cowgill
    Co-Founder & Director
    Exa Networks

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    ictrich's Avatar
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    The Broadband / reliability is great, no issues with that. The issues seem to be with the configuration of Surf Protect.

    I would like to point out that we deal with a third party that deal with EXA, so the issues Im having may be with the thrid party and the speed that they respond, rather than EXA themselves.

    Mark, I will give them till the end of the week to resolve this issue (it has been going on for months), and then I will contact you for a chat, if no success.

    I feel a bit bad for naming your company now as I did not intend to when starting this post.
    Last edited by ictrich; 26th November 2013 at 02:52 PM.

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    It's no problem at all, we just want to make sure you are getting the service you should be. We work really hard to make sure SurfProtect can deliver what we say it can, it's no easy task, as any software developer would tell you, but we are pretty proud of it; and our guys here who wrote every line of code are really good at helping out our customers when things go wrong, or help with mis-configurations. Call me any time you like, or if you would like me to have a word with the third party just PM their details and I will.
    All the best,
    Mark

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