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General Chat Thread, Numbers & Roles in your IT Department ? in General; So , how many people are in your IT Department and what are their roles ?...
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    vyperz's Avatar
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    Numbers & Roles in your IT Department ?

    So , how many people are in your IT Department and what are their roles ?

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    detjo's Avatar
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    Just me. Everything!

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    Quote Originally Posted by vyperz View Post
    So , how many people are in your IT Department
    1

    Quote Originally Posted by vyperz View Post
    what are their roles ?
    DO ALL THE THINGS!

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    2 people. A technician and an IT Manager (myself).

    Tech - fixing day to day issues, assisting users, running around, getting quotes for toners and other small purchases.
    IT Manager - Network config, server config, large scale projects, disaster planning, managing the technician, planning future spending, major issue resolution, complex issue resolution.

    That's a very simplified outlook by the way, as listing all the responsibilities would take forever.

    We've got 25+ virtual servers running across 6 physical servers, 150 desktops and laptops, 100 thin clients, about 20 ipads, 20 netbooks, 40 printers, asterisk phone system, cashless catering, half a dozen digital display systems, stage lighting and audio.

    We also maintain several custom programs.
    Last edited by localzuk; 24th October 2013 at 03:02 PM.

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    3.
    Network Manager
    Senior Tech
    Tech

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    Just me, everything!

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    Solo here too, I do everything.

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    4.

    It tech manager
    Network manager
    Senior Tech
    Me - tech (usually asleep lol)

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    Let us know what numbers of servers/workstations/users your looking after too... I'm currently thinking of arguments for a 2nd technician as things are mounting up...

    There's just two of us here... We've got 15 servers, about 400 PCs/Laptops, 60ish iPads, 1100 users...

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    Sunnyknight's Avatar
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    Quote Originally Posted by RichCowell View Post
    Let us know what numbers of servers/workstations/users your looking after too... I'm currently thinking of arguments for a 2nd technician as things are mounting up...

    There's just two of us here... We've got 15 servers, about 400 PCs/Laptops, 60ish iPads, 1100 users...
    Didn't we do this, not too long ago? lol

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    tmcd35's Avatar
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    Me - moving paper between desks, signing stuff, attending meetings and complaining about lack of coffee. Trying to look both busy and like I know what I'm doing...
    Tech1 - mostly doing work for our feeder schools and managing their needs, helps tech2 when he can.
    Tech2 - does most of the real work here, hasn't learnt that it's okay to hide from teachers yet. Helps tech1 out with feeder schoo stuff.

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    Quote Originally Posted by Sunnyknight View Post
    Didn't we do this, not too long ago? lol
    Probably, but people just saying how many there are of us doesn't mean much if you don't say what you've got to look after...

    It's all relative lol :-p

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    Four
    • IT manager - does networks, email system, users, MIS, buys stuff, etc
    • Senior techie - me! - website, any programming, covers the others
    • Hardware techie - installs m/c, looks after printers,iwb,scanners, consumables, etc
    • Junior techie - does the crap that we don't want to do

    I could actually do everything the IT manager does, but he keeps the "keys" to himself.

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    Three:

    IT Manager (me)
    Technician
    Junior Technician

    We will shortly be appointing a Deputy IT Manager and the idea will be to split the department into servers\networks (me and my Deputy) and desktops (my two technicians).

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    hmmmm... 39


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