+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 23
General Chat Thread, I hate to say this but.... in General; .....I think EE / Orange customer services is worse than Virgins.......
  1. #1

    mattx's Avatar
    Join Date
    Jan 2007
    Posts
    9,236
    Thank Post
    1,057
    Thanked 1,067 Times in 624 Posts
    Rep Power
    740

    I hate to say this but....

    .....I think EE / Orange customer services is worse than Virgins....

  2. #2
    hawc's Avatar
    Join Date
    May 2012
    Location
    Somewhere in one of the Shires.....
    Posts
    752
    Thank Post
    71
    Thanked 75 Times in 57 Posts
    Rep Power
    36
    02 take 45 minute's to answer the phone

  3. #3

    mattx's Avatar
    Join Date
    Jan 2007
    Posts
    9,236
    Thank Post
    1,057
    Thanked 1,067 Times in 624 Posts
    Rep Power
    740
    Quote Originally Posted by hawc View Post
    02 take 45 minute's to answer the phone
    I've given up - it's my son's phone I was trying to sort out. He has only 6 months left on the contract so that wait will cost Orange another customer [ which was one of the reasons I left then 2 years ago ] - I could never get hold of anyone to talk to. Funny thing was they kept ringing me when my contract was up but I told them it was too late.

  4. #4

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,274
    Thank Post
    614
    Thanked 1,567 Times in 1,407 Posts
    Rep Power
    412
    Spoke to EE the other week and got through and sorted in no time.

    Ben

  5. #5

    twin--turbo's Avatar
    Join Date
    Jun 2012
    Location
    Carlisle
    Posts
    2,334
    Thank Post
    1
    Thanked 381 Times in 340 Posts
    Rep Power
    150
    The only time i speak to them is to try and get back into my online account.

    I have online account with no paper bill.
    I never use it as I don't need to.
    When I use it to check for upgrades I find my account is restricted.
    I need my accoun tnumber from my bill to unrestrict it.
    My bill is online.
    My account is online and restricted...

    Go Figure!!!




    3G here has been poor since 4G, same everywhere..

    Considering leaving after 12 years if I can't get a 4G free at upgrade.

    Rob

  6. #6
    free780's Avatar
    Join Date
    Sep 2012
    Posts
    902
    Thank Post
    41
    Thanked 68 Times in 65 Posts
    Rep Power
    18
    3g quality has gone bad since 4g but only since 02 started with 4g.

  7. #7

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,051
    Thank Post
    1,319
    Thanked 2,310 Times in 1,624 Posts
    Rep Power
    692
    Oh, now, reallly @mattx?
    You, hating to say something?
    Hard to believe

  8. Thanks to witch from:

    jinnantonnixx (12th September 2013)

  9. #8

    twin--turbo's Avatar
    Join Date
    Jun 2012
    Location
    Carlisle
    Posts
    2,334
    Thank Post
    1
    Thanked 381 Times in 340 Posts
    Rep Power
    150
    Quote Originally Posted by free780 View Post
    3g quality has gone bad since 4g but only since 02 started with 4g.
    it's been crap for nearly a year.

    We get no voice/data in our office unless forcing to 2G ( i can do that but colleague can't) .. we just get voice by puttin up wall mounts for phones.

    My m8 on Three ( use Orange infrastructure aparantly ) relied on 3G for home broadband and it went down the pan at 4G, so he had to switch.

  10. #9
    CAM
    CAM is online now

    CAM's Avatar
    Join Date
    Mar 2008
    Location
    Burgh Heath, Surrey
    Posts
    4,022
    Thank Post
    803
    Thanked 346 Times in 270 Posts
    Blog Entries
    60
    Rep Power
    278
    I'm not the only one who has had concerns about mobile broadband lately. I am lucky to get a signal on Three and they don't have 2G fallback so it's all or nothing. Even with a signal on one bar, I can't do anything but light text-based stuff as pictures won't download and replying on Twitter or Tumblr ends in the connection dying and no clue if it went through or not.

    The mobile broadband industry has fallen down the pan presumably to force an upgrade to 4G. :/

  11. #10

    nephilim's Avatar
    Join Date
    Nov 2008
    Location
    Dunstable
    Posts
    11,670
    Thank Post
    1,614
    Thanked 1,867 Times in 1,385 Posts
    Blog Entries
    2
    Rep Power
    400
    I gave up with Orange when the wouldn't send my phone for repair when it was within warranty (it was 2 days before the warranty expired). They argued that it would expire by the time it reached the repair people. Ended up getting the phone repaired myself, spoke with OfCom and got the repair costs, plus fuel and time used to arrange it all taken off my subsequent bills (something close to 400). As soon as the contract finished, I moved to O2. The only gripe with them is that they take a while to answer, but they're otherwise great for me.

  12. #11

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,154
    Thank Post
    12
    Thanked 224 Times in 214 Posts
    Rep Power
    66
    I'm inclined to move recently started a with a new phone due to upgrade, been with Orange some 8 years now with "EE" and the amount of signal issues I am having is unreal. Getting through to EE is horrible, at least Orange was quick.

  13. #12

    Join Date
    Oct 2012
    Location
    wales
    Posts
    77
    Thank Post
    5
    Thanked 12 Times in 5 Posts
    Rep Power
    6
    I think Three are really the best network right now. DC-HSDPA is nearly as fast as 4G, and most phones released in the last year support it. I'm on the verge of leaving Giffgaff as O2's network is too hit-and-miss where I live.

  14. #13

    Bompalompalomp's Avatar
    Join Date
    Apr 2013
    Location
    Wolverhampton
    Posts
    273
    Thank Post
    161
    Thanked 95 Times in 44 Posts
    Rep Power
    113
    I've had nothing but semi-decent service from Orange. But when I got a Virgin contract, I didn't use the phone for most of a month and only to answer calls one time, and they claimed I'd run up over 100 worth of bills from calls. When we threatened legal action against them, they cut the "debt".

    I'm not entirely sure whether or not that's good customer service or extremely crap overall service.

  15. #14
    hardtailstar's Avatar
    Join Date
    Apr 2012
    Posts
    1,753
    Thank Post
    520
    Thanked 235 Times in 206 Posts
    Rep Power
    58
    I don't have a problem with EE/Orange or Virgin,

    Ive been with Orange for about 5 years and always got good service. They even ring me up offering freebies every so often, I got a call the other day offering to upgrade my data to 4GB for free.

    Signal is sometimes patchy but as I tend to go out into the sticks quite a bit and this is only where it happens Ive got used to it.

  16. #15


    Join Date
    Mar 2009
    Location
    Leeds
    Posts
    6,506
    Thank Post
    227
    Thanked 848 Times in 727 Posts
    Rep Power
    287
    Quote Originally Posted by fromtheinternet View Post
    I think Three are really the best network right now. DC-HSDPA is nearly as fast as 4G, and most phones released in the last year support it. I'm on the verge of leaving Giffgaff as O2's network is too hit-and-miss where I live.
    ive had 17mb out of my nokia 925 on three only 20 times faster than my bt line lol. I find with 3 i either have a reall great signal or nothing at home its good upstairs but when i go down to the garage zero.

    Does any telecom provider have a decent customer service rep they all seem to be *^&%ers

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. [Video] I hate shows like this but....
    By mattx in forum Jokes/Interweb Things
    Replies: 3
    Last Post: 16th April 2013, 08:45 AM
  2. Replies: 0
    Last Post: 24th October 2010, 05:43 PM
  3. May I take this moment to say: -
    By russdev in forum General Chat
    Replies: 4
    Last Post: 13th March 2008, 10:29 PM
  4. Replies: 9
    Last Post: 8th November 2005, 09:45 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •