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General Chat Thread, strange question to ask................ in General; bit of a strange one but you are the people who's opinion counts ! I work for an IT reseller ...
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    strange question to ask................

    bit of a strange one but you are the people who's opinion counts ! I work for an IT reseller and i'm curious to find out how you going about making your purchasing decisions? is it all down to the money? good account manager? someone you can get hold of and doesn't only call you when its renewal or time for a sale? or a mix of all of them? any comments or suggestions would be greatly appreciated . cheers Steve

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    unixman_again's Avatar
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    All of what you said. Also, a supplier who supplies what I want, not what they think that I want. Persistent cold callers are noted in my "Do Not Purchase From" list. We also support local suppliers where possible. At the mo, we have some projector fitters in, who are from the Black Country, which is where we are. The last time we had a big projector fitting, they came from Teeside and kept pissing off at 3:00pm so they could get home.

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    completely agree! with regards to the cold callers, if someone called once introduced themselves maybe sent you some info on the company they work for then left you alone would they still go in the file? just its very hard to find new business, and I myself get hounded by repeat cold callers 3 times a week. I ONLY call once and no one else from my company calls again, we have no telesales / cold calling dept, as most of our company business is repeat or by word of mouth. also would you rather deal with a LAR or a VAR sized company?

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    mrbios's Avatar
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    Quote Originally Posted by Pieuk View Post
    bit of a strange one but you are the people who's opinion counts ! I work for an IT reseller and i'm curious to find out how you going about making your purchasing decisions? is it all down to the money? good account manager? someone you can get hold of and doesn't only call you when its renewal or time for a sale? or a mix of all of them? any comments or suggestions would be greatly appreciated . cheers Steve
    contact via skype messenger is always useful once you've established a buyer-seller relationship, being able to see when you're there is very helpful, and if you're not, knowing an email would go to the next available person is fine.

    Calls to "let us know about offers" or "just to see if you need anything" are really REALLY annoying. We know what we want and when we want it, but we're still happy to receive such things over email any time.

    As regards to cold calling, I'd prefer that if someone was to phone up that they'd preempt what we would say and just ask for an email address that details could be sent to, make the call nice and short and offer further correspondence via email.

    As a school who can't purchase from mid July - September knowing that orders could be placed with delayed payment is very beneficial to us, not all companies allow it to be over 30 days but it's useful to us.

    Assuming you're selling IT equipment on the whole including components then knowing i could ask for specifics and get those specifics (such as a particular make and model of motherboard) is good (unlike one supplier we never use anymore who used to give me completely different specs on quotes than i'd asked for, that was frustrating!)

    Just a few things that tick boxes for us when we're looking for suppliers

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    I prefer to deal with suppliers who know how to use capital letters.

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    Quote Originally Posted by mrbios View Post
    contact via skype messenger is always useful once you've established a buyer-seller relationship, being able to see when you're there is very helpful, and if you're not, knowing an email would go to the next available person is fine.

    Calls to "let us know about offers" or "just to see if you need anything" are really REALLY annoying. We know what we want and when we want it, but we're still happy to receive such things over email any time.

    As regards to cold calling, I'd prefer that if someone was to phone up that they'd preempt what we would say and just ask for an email address that details could be sent to, make the call nice and short and offer further correspondence via email.

    As a school who can't purchase from mid July - September knowing that orders could be placed with delayed payment is very beneficial to us, not all companies allow it to be over 30 days but it's useful to us.

    Assuming you're selling IT equipment on the whole including components then knowing i could ask for specifics and get those specifics (such as a particular make and model of motherboard) is good (unlike one supplier we never use anymore who used to give me completely different specs on quotes than i'd asked for, that was frustrating!)

    Just a few things that tick boxes for us when we're looking for suppliers
    Great! Thanks for the information, never thought about using Skype messenger as a contact tool. I couldn't agree with you more with regards to quoting on what you actually want to be quoted on! changing it to fit products you sell or have the highest margin is the sign of a salesman not an account manager, I wouldn't dare dream of ever doing that! is location important to you? what about case studies to show similar industry or products before during and after installation?

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    Quote Originally Posted by iom100 View Post
    I prefer to deal with suppliers who know how to use capital letters.
    Apologies for the incorrect punctuation.

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    Quote Originally Posted by Pieuk View Post
    Apologies for the incorrect punctuation.
    Sorry. I'm very tired today and that was a snarky reply. I think what I meant was that it's good to deal with suppliers who treat you with a bit of respect, value your time and you can trust to get the detail of technical orders correct.

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    Quote Originally Posted by iom100 View Post
    Sorry. I'm very tired today and that was a snarky reply. I think what I meant was that it's good to deal with suppliers who treat you with a bit of respect, value your time and you can trust to get the detail of technical orders correct.
    no worries at all mate, we all have those days! being in sales I get told a lot worse often believe me - the respect issue is something I try to pride myself on. most of my long term customers are now friends ( invites to birthdays and party's both ways of course ) I believe that if you treat someone how you would like to be treated, it makes the whole process a lot more dignified! I have some technical knowledge, obviously, but rather than lie to a client/potential if I get stumped by something I simply hold my hands up and get one of my specialists to have a chat with them. That way I can be sure of what im quoting will be the best solution for them. unless they have specifically requested a brand or specific kit.

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    on a slightly different note, has anyone stopped working with a supplier due to something that they did ( as in it was in there control and was entirely there fault?)

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    synaesthesia's Avatar
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    I certainly have in the past. Everyone makes mistakes however; we've been on the receiving end of a suppliers mistake very recently (they're on here and know who they are ) but the difference is when someone is able to put their hands up to it and act on it immediately. Honesty is easily the best policy.

    Personally hate people that don't take the hint though, daily calls from some people who don't seem to understand things like "We don't have the budget" "We have no plans" and "We can't order until next year..." and keep badgering regardless.

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    Quote Originally Posted by synaesthesia View Post
    I certainly have in the past. Everyone makes mistakes however; we've been on the receiving end of a suppliers mistake very recently (they're on here and know who they are ) but the difference is when someone is able to put their hands up to it and act on it immediately. Honesty is easily the best policy.

    Personally hate people that don't take the hint though, daily calls from some people who don't seem to understand things like "We don't have the budget" "We have no plans" and "We can't order until next year..." and keep badgering regardless.
    Yup I couldn't agree more, once I have spoken to a potential new client and sent some info about my company I will leave it with them, unless they ask me to call back around a specific time (ie end of August) as they will be starting a new project! the only time I will call potential clients is if I haven't heard from them in say 4-6 months. Then it will be a 20 second call just to hopefully put me back in the fore front of there mind.

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    mrbios's Avatar
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    Quote Originally Posted by Pieuk View Post
    on a slightly different note, has anyone stopped working with a supplier due to something that they did ( as in it was in there control and was entirely there fault?)
    Definitely, thing to remember is that there's loads of different suppliers out there and every one of them is looking for an opportunity. We've dropped suppliers due to not giving us what we wanted on a quote, giving us incorrect information on delivery time scales (they either have it in stock or they don't, i don't mind if they don't but when they lie or guess that annoys me) and also due to standards of contact dropping.

    EDIT: oh and location isn't important so long as delivery times/costs are unaffected.

    That brings me to another point, as schools we often find a lot of suppliers give us improved pricing (and often even free!) on postage costs. I won't deal with companies who want to charge the full price for a pallet full of kit to be delivered (often in the region of £100+)
    Last edited by mrbios; 6th August 2013 at 04:44 PM.

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    Quote Originally Posted by mrbios View Post
    Definitely, thing to remember is that there's loads of different suppliers out there and every one of them is looking for an opportunity. We've dropped suppliers due to not giving us what we wanted on a quote, giving us incorrect information on delivery time scales (they either have it in stock or they don't, i don't mind if they don't but when they lie or guess that annoys me) and also due to standards of contact dropping.

    EDIT: oh and location isn't important so long as delivery times/costs are unaffected.

    That brings me to another point, as schools we often find a lot of suppliers give us improved pricing (and often even free!) on postage costs. I won't deal with companies who want to charge the full price for a pallet full of kit to be delivered (often in the region of £100+)
    location not being important is a plus for me. And any supplier that try's to charge delivery on large orders really is pushing there luck in my opinion!《Sales pitch removed》 . normally makes them smile in my experience
    Last edited by elsiegee40; 7th August 2013 at 10:18 AM. Reason: sales pitch removed

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    One supplier on here gave me a Gr8 quote as a first batting.

    took 2 months to deliver the item and then totaly screwed up on the second thing we tried to order from then by selling us a totaly useless warranty.


    I hate companies that ring up and when we tell them we have just spent our capitation or completed our main procurement for the next year they still persist in askinig if they can help.

    Companies that ask about print cartridges and we tell them we have pay per print service contract and don't go away.

    Companies that ring back even though you have said that we will contact them if we want a quote.

    I don't mind a cold call as long as they get the message in under ten seconds that we are not in the market for anything.

    Companies that ring up as a cold call and have not looked at previous history of trading with us.

    Can't say we have had a decent account manager on many suppliers in a long time, usualy why the previous comment seems to be comon.

    Rob

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