Just had a guy out to fix a projector.
He turns up unannounced (said he's tried ringing me but i didnt answer) I was away from my desk.
As it looked like it was just going to be a straight foward swap, i managed to get him in the classroom, (yes the kids were still in there, all were safe, yes i've learnt my lesson).
So, he gets the old one down, climbs up ladder with new one, then proceeds to drop it from about 8/9 foot to the ground.
He picks it up. I noticed the sensor cover isnt in place correctly, as does he. He then casually starts to try and wedge it back in with a screw driver.
I stand aghast for a little longer whilst he then tries to jimmy the case open with a screw driver. Leaving dents all over the case. Then he tries unscrewing every screw he can find.
At this point, i've told him twice that i am not happy with the projector, yet he keeps going and i'm convinced he would have put it up if i'd let him. I eventually say quite firmly (i'm not a very assertive person) 'please put the old projector back up' which he eventually does.
I'm also pretty sure he may not have told his office what has happened to the Projector he's taking back, as he told me he noticed the sensor cover wasnt on properly, i said 'what? before you dropeed it?' but he says he was trying to sort it and that's why he dropped the projector. Could be true but i doubt it!
Accidents happen, i appreciate that but wow...
Collegues have said that i should report him, not really sure what to do, he's supposed to be back tomorrow with another....
Last edited by Little-Miss; 19th June 2013 at 02:32 PM.
You should ask for a different engineer and you could refuse entry to him. could have been a nasty accident but glad to hear everyone is ok.
although with a title like this "I can't get my breath over an engineer i've just had... " I was expecting an entirely different sort of story.
Lodge a complaint with the relevant company. It's not your fault he's not up to the job and careless, it's not your place to try and protect him, and it's not only you who will be dealing with him. Think of it as a favour to the next place he'd be sent out to.
I don't mind working in classrooms if kids are about, but not if there's any working at height - be it a ladder or standing on a desk. But you've learnt that lesson now anyway
(@TronXP - I also thought this was going to be a different kind of thread, like a @Little-Miss version of a Diet Coke advert)
hahaha! I've changed the title!!
Well, at least you've witnesses, haha.
Ring the company and ask for the Manager / Director. If you got the name, put in a complaint. Then put it in writing (they have to respond by law within 7 - 14 days).
Do what @witch did to herself, but to him.
Pm me with details lol
The former, I'm 6'4" anyway, it's normally quicker than fetching a ladder.
The latter... weeeeell, not always. Sometimes the projector just needs tweaking to be aligned and there's no risk of anything dropping, and why have to walk out my office twice if I can do it just once...
A desk is not a suitable platform for 'working at height' from.
We had a similar situation when a guy came to service our server room aircon...he was in there for quite a while, I went to check on him..unit in bits, DVM out, poking around aimlessly. Asked what was up..flannelled. Further querying from NM and myself set off alarm bells as to the competency of the guy. In the end we called security to have him removed, and he was told that he could take his tools, his company, his range rover, and his inept staff and get the flip off our site, and go whistle for payment.
He almost took the security barrier out, he left at such speed.
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