Acer Travelmate 4230

[kerrymoralee9280]

I got a laptop back in from staff and need to reinstall Windows - a complete fresh install. There is no recovery partition for some reason and no disks were shipped with the laptop (as they do nowadays).

I tried using an original XP disk but the BSOD appeared before I had a chance to do anything. I know that this disk works elsewhere so I figured it must not be able to cope with the hardware.

I contacted Acer, who said they would need to bring the laptop back in for 'repair', which of course I was not willing to allow. I asked if I could have a recovery CD/DVD sent instead and their reply came as:

"We can send your recovery disk out for a charge of £50".

Can they do this? Charge me £50 for a set of disks which I surely already posess the license for? I'm starting to get a bit annoyed with them.

If anyone has any advice, or knows how to build an Acer Travelmate 4230 from a standard XP disk could you let me know?

Much appreciated!

[GrumbleDook]

IIRC it needs to be XP including SP2. A friend working down in London has found this with a few Acers and Fujitsu machines. Depending on age of the machine it might even be XP inc SP1 and XP inc SP2 kills it ...

[kerrymoralee9280]

I see - I'll merge SP2 to into my current disk. The laptop is literally 3 months old so I'm guessing it'll need SP2 and not the other way around.

[richard]

I've has this problem 2 with a couple of Acer laptops and found that they need an XP disc with SP 2 included to stop them from BSOD at boot.

[Halfmad]

Yup was just about to post about SP2, had a few of the newer Dell laptops and desktops needing it too.

[kerrymoralee9280]

Sweet. Cheers guys. Just creating iso file now using nlite.

On the other matter, can Acer get away with charging £50 for a set of recovery disks?

[kerrymoralee9280]

Burnt iso to disk and is now installing, so it's gone a bit further than before.

Just came up saying cannot install clock.avi? Just pressed escape hoping its not a needed part.

[Jackd]

Yep everyones right, ive got a Acer laptop at home and XP Pro would only install when it was slipstreamed with SP2