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General Chat Thread, Cisco Unity anyone? in General; could really do with picking someones brains about Cisco Unity and Call Manager. Specifically setting up auto attendant/switchboard. Our office ...
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    Cisco Unity anyone?

    could really do with picking someones brains about Cisco Unity and Call Manager. Specifically setting up auto attendant/switchboard.

    Our office want a 'Press 1 to speak to....' I did a test the other week on my line and it worked, now i cant for the life of me find the guide I used.

    If any one can render assistance I would be eternally grateful.

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    twin--turbo's Avatar
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    I run our CUCM7.15 and Unity Connection Servers

    Rob

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    twin--turbo's Avatar
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    There's a number of ways to set it up..

    You should have a voicemail hunt pilot on call manager,

    the way we do it is to forward all calls to our main mumber from our voice gateway to a directory number on call manager. that directory number forwards all calls to voicemail.

    Unity has a routing rule that matches the dialed number of the extension and sends the call to the auto-attendant ( you can have multiple routing rules to allow you to handle incomming ddi's going to different autoattendants.

    You need to configure the greetings for "standard" at the very least ( if the attendant's schedule is set to "all hours" ) and configure the caller input.

    Hopefully you have got rid of the annoying American voice's already.

    Rob

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