+ Post New Thread
Page 1 of 5 12345 LastLast
Results 1 to 15 of 61
General Chat Thread, Common ICT problems/issues in Schools (1st/2nd line) in General; So I'm taking my first steps into the working world of IT soon, moving from Sound/Lighting tech to ICT tech. ...
  1. #1
    nab
    nab is offline

    Join Date
    Mar 2013
    Posts
    23
    Thank Post
    8
    Thanked 2 Times in 2 Posts
    Rep Power
    4

    Common ICT problems/issues in Schools (1st/2nd line)

    So I'm taking my first steps into the working world of IT soon, moving from Sound/Lighting tech to ICT tech.

    I'm interested to know the common problems that are reported to 1st/2nd line support within schools, anyone care to list a few?
    I've just become A+ certified so I have an idea from that, but would like to know from real world experienced tech's!

    Cheers all, have a good day!

    nab

  2. #2
    TechSupp's Avatar
    Join Date
    Mar 2007
    Location
    South Yorkshire
    Posts
    1,995
    Thank Post
    326
    Thanked 127 Times in 107 Posts
    Rep Power
    42
    Suppose I will do it before someone else does, first problem, Teachers, second problem, pupils...depending on the school you may reverse those two. Schools are great to work in and tech support a dream....when its the school holidays and no one else is in! Welcome to the IT Crowd of EduGeek!

  3. Thanks to TechSupp from:

    JRowley (1st October 2013)

  4. #3

    sippo's Avatar
    Join Date
    May 2008
    Location
    Swindon, Wiltshire
    Posts
    1,804
    Thank Post
    145
    Thanked 239 Times in 155 Posts
    Rep Power
    163
    Just have a lot of patience and you'll be fine.

  5. #4

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,374
    Thank Post
    906
    Thanked 1,811 Times in 1,559 Posts
    Blog Entries
    12
    Rep Power
    468
    Website blocks and unblocks seems to be a big one.

  6. #5

    JJonas's Avatar
    Join Date
    Jan 2008
    Location
    North Walsham, Norfolk
    Posts
    3,207
    Thank Post
    418
    Thanked 450 Times in 335 Posts
    Rep Power
    389
    Password resets

  7. #6

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,374
    Thank Post
    906
    Thanked 1,811 Times in 1,559 Posts
    Blog Entries
    12
    Rep Power
    468
    Quote Originally Posted by JJonas View Post
    Password resets
    Hardly get any here, teachers do it for students not us

  8. #7
    nab
    nab is offline

    Join Date
    Mar 2013
    Posts
    23
    Thank Post
    8
    Thanked 2 Times in 2 Posts
    Rep Power
    4
    Quote Originally Posted by sippo View Post
    Just have a lot of patience and you'll be fine.
    I work in a school at the moment for my current job... I've had to overclock my patience ever since!

  9. #8
    eddyc's Avatar
    Join Date
    Aug 2008
    Location
    Bristol
    Posts
    445
    Thank Post
    105
    Thanked 49 Times in 45 Posts
    Rep Power
    22
    Website blocks and unblocks

    Password resets

    Changing on toners \ projector bulbs \ other consumables

    Burning off of coursework to CD\DVD

    Increasing printer credits \ disk quota if you have these in place.

  10. #9
    Sunnyknight's Avatar
    Join Date
    Mar 2013
    Location
    Above the clouds and under the core of the earth
    Posts
    1,604
    Thank Post
    127
    Thanked 136 Times in 99 Posts
    Rep Power
    100
    1,

    I can't log on. 'why?' I don't know. 'You don't know?' No. 'Okay what room are you in?' I don't know. 'Right, what's your name' Erm.. *says name* 'You're logged on... so what's the issue?' I need to change my password. 'For fudge sake couldn't you say that first?'

    2,

    I deleted my work by accident. 'It's no accident if it asks you twice if your sure you want to delete' Yeah i know, but i click it by accident 'twice?' Yeah. '......................'

  11. #10
    JamesDonkin's Avatar
    Join Date
    Oct 2012
    Location
    Sunderland
    Posts
    45
    Thank Post
    12
    Thanked 2 Times in 2 Posts
    Rep Power
    5
    Whiteboards and projectors. Learn about how the ones in your place work straight away. Also, pre-empt as much mischief as you can by making sure everything is as secure as can be including making all boot orders HDD first then password it. Never agree to PAT testing. Disk quotas for all. Mandatory profiles for at least the students will save you a lot of ball-ache. If I think of anything else I'll let you know.

    And a warm welcome to school tech support. Your next few weeks will be some of the most exciting, disturbing, astounding and dumbfounding ones of your life.

  12. #11
    Grey-gear's Avatar
    Join Date
    Nov 2009
    Location
    Derby
    Posts
    573
    Thank Post
    44
    Thanked 78 Times in 62 Posts
    Rep Power
    69
    Users "losing work", make sure that the network has backups running. Computers network cables unplugged, missing mice (moved around the room because one student did not like that one on the computer they were at. Password resets, filling printers with paper and replacing toner, e-mail sent out to students by mistake.

    There are many more.

  13. #12

    unixman_again's Avatar
    Join Date
    Nov 2011
    Posts
    932
    Thank Post
    35
    Thanked 173 Times in 133 Posts
    Rep Power
    142
    So far today I've had :
    • the projector won't show whats on the laptop screen (Fn/F5 to fix)
    • the projector is showing just a Windows media player screen, not my powerpoint. (The media player screen was the windows flag - extended desktop rather than duplicated display)
    • printer out of toner (only we have the combi to the toner cupboard)
    • I'm generating qr codes and they don't work (bad urls)
    • extract a sound file from my digital recorder
    • netbook falls off the wireless in one room but is OK next door (still pondering that one)
    • my account is locked (sausage fingers)
    • put up a poster on the digital signage board
    • can't open the door with my swipe card (replace battery in lock)


    A pretty average morning...

  14. #13

    Danp's Avatar
    Join Date
    Jul 2011
    Posts
    1,467
    Thank Post
    78
    Thanked 170 Times in 150 Posts
    Rep Power
    148
    It's holidays for us so my day has been like this

    Eat 4 slices of Dominos left from yesterday
    Drink coffee
    Build a couple of machines that had failed
    Update RM call log
    Package up failed motherboard after fitting replacement yesterday
    Got 18 points on Pop Master....

    Later on I need to go through the pile of used toners and bill them out to the relevant departments. (I order all toners and they get billed to a stock location, then I invoice them out once used)

  15. #14
    hardtailstar's Avatar
    Join Date
    Apr 2012
    Posts
    2,077
    Thank Post
    672
    Thanked 308 Times in 258 Posts
    Rep Power
    73
    Get ready to learn how to interperet all users!!

    most will just say the computer/laptop dosent work.

  16. #15
    Sunnyknight's Avatar
    Join Date
    Mar 2013
    Location
    Above the clouds and under the core of the earth
    Posts
    1,604
    Thank Post
    127
    Thanked 136 Times in 99 Posts
    Rep Power
    100
    Quote Originally Posted by hardtailstar View Post
    Get ready to learn how to interperet all users!!

    most will just say the computer/laptop dosent work.
    A lot of students here keep using the words 'like, you know, init, yeah' all in the same chuffing sentence.

    Pray you don't have to deal with it. lol



SHARE:
+ Post New Thread
Page 1 of 5 12345 LastLast

Similar Threads

  1. Future of ICT provision/support in schools
    By KWestos in forum General Chat
    Replies: 37
    Last Post: 11th May 2011, 09:09 AM
  2. Replies: 0
    Last Post: 20th September 2010, 11:38 AM
  3. Copyright issues in schools
    By Ian_CUP in forum Educational Software
    Replies: 3
    Last Post: 6th October 2009, 02:20 PM
  4. Any 1st/2nd line ICT techie jobs going in South Wales
    By Andi in forum Educational IT Jobs
    Replies: 8
    Last Post: 11th May 2007, 12:49 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •