Password resets for one thing or another
Printer related issues
Inbox too bit which needs archiving to pst file
Computer not working - power switch not turned on
Key ones that will relate to most people, we had plenty of other one bespoke to what we used.
When someone comes to you and says "The internet's not working"... they probably mean one damned website and it's probably not actually something you can fix. 99% of the time that's the case here :/
Be patient and listen to them carefully when they say "My projector is not talking to the whiteboard"!
Or I could not remember where I saved my file
Getting used to absolute silence when everything runs as it should be then a hailstorm of protest when an update or something similar makes the network cranky but absolute silence again when you have worked like stink and used best tools like Edugeek to resolve issues. Rarely, someone notices you have fixed something and says thanks - that makes it all worth it!
Printer not working is a regular as well so you have to get used to checking the obvious, is it switched on, has it got toner and paper and regularly has some numpty put too much paper in it!
Here the biggest repeat offender is sound on the smart board PCs. Between headphones being plugged in, cables yanked out for whatever reason, software mutes, speaker power, and a fiddly little input switch on the faceplate, there seems to be too much troubleshooting for most, who just decide that it isn't working and send for help. To be honest, sometimes that's better, because they haven't caused chaos and broken something else in the process of trying to fix it.
Over easter I left some printer toner by a printer that was going to be in use and was running low. One the first day back a member of staff told me that she'd changed the toner, but it still wouldn't print, so it was probably broken - it must be if it ran out of toner so quickly. On examination, I found the old cartridge and drum unit in the bin, and the new toner sitting completely unconnected to anything, in the middle of a vast chasm inside the printer which the drum unit used to fill. Apparently the toner attaches to the paper by some sort of voodoo magic.
The biggest piece of advice I can offer is that if you can, ask someone to demonstrate the problem to you, because the chances are they'll use any mishmash of terminology they can think of, and it won't make very much sense until you see it. e.g. You're told that "Windows isn't installed. The computer must be broken." Okay, sounds like something serious. On examination, you see that Windows is quite obviously installed and the computer is working perfectly. Turns out they meant Office. I didn't make that example up.
There's been some brilliant and quite frankly humourus examples dotted about this thread... Thanks to everyone for the tales of woe!
Its been great to get an idea of what to expect.
Tomorrow is my last day at my current job and then I start my new one on Monday -I'll of course let you know how it goes and indeed, share any tales of woe I myself may have to endure!!
I hope anyone else starting out as a techie finds the thread as useful as I have!
P.S keep them coming!!
Last edited by nab; 18th April 2013 at 01:34 PM.
Good luck and welcome to the IT crowd One thing I don't see! or maybe missed! is have you tried turning it off and on again......
The policy in Room A (fault) is the exact same policy another room has (Room B). Not a duplicate. Same policy.
The Room B gets the printers 100% of the time. The Room A room doesn't always get them.
Room A and Room B (along with others) share this printer.
Tested all the cabling, no faults there, either.
People will blame 'the network' when in fact they mean a single piece of software... the 'network' will unilaterally decide to delete a student's file, at random, more likely when it is a piece of coursework due in that day...staff will refer to the network cable as the Internet cable...printers will be 'broken' when in fact they are simply out of paper or, at times, not even switched on...you will be expected to manage Google, Yahoo and Hotmail when 'their' systems fail...the help you get from a user is usually disproportiante to the help you will be asked to provide...
Not that I'm a cynic, or anything...
The lamp has died in my new lampless LED projector is it possible to get another lamp? = Loose cable connection on the wall made the picture look dim
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