+ Post New Thread
Page 4 of 5 FirstFirst 12345 LastLast
Results 46 to 60 of 61
General Chat Thread, Common ICT problems/issues in Schools (1st/2nd line) in General; Password resets for one thing or another Printer related issues Inbox too bit which needs archiving to pst file Computer ...
  1. #46

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,054
    Thank Post
    11
    Thanked 204 Times in 198 Posts
    Rep Power
    63
    Password resets for one thing or another
    Printer related issues
    Inbox too bit which needs archiving to pst file
    Computer not working - power switch not turned on

    Key ones that will relate to most people, we had plenty of other one bespoke to what we used.

  2. #47

    Join Date
    Dec 2007
    Posts
    51
    Thank Post
    2
    Thanked 2 Times in 2 Posts
    Rep Power
    13
    Quote Originally Posted by chazzy2501 View Post
    Get ready for massive exaggerations, "the whole class doesn't work" run over - Oh billy's screen wont turn on and simon has forgotten his pasword.....
    Agreed

  3. #48
    mrbios's Avatar
    Join Date
    Jun 2007
    Location
    Stroud, Gloucestershire
    Posts
    2,331
    Thank Post
    327
    Thanked 234 Times in 193 Posts
    Rep Power
    94
    When someone comes to you and says "The internet's not working"... they probably mean one damned website and it's probably not actually something you can fix. 99% of the time that's the case here :/

  4. #49
    supawat1's Avatar
    Join Date
    Nov 2012
    Posts
    73
    Thank Post
    0
    Thanked 12 Times in 12 Posts
    Rep Power
    5
    Be patient and listen to them carefully when they say "My projector is not talking to the whiteboard"!

    Or I could not remember where I saved my file

  5. #50
    speckytecky's Avatar
    Join Date
    May 2006
    Location
    UK
    Posts
    2,404
    Thank Post
    3,221
    Thanked 245 Times in 198 Posts
    Blog Entries
    3
    Rep Power
    107
    Getting used to absolute silence when everything runs as it should be then a hailstorm of protest when an update or something similar makes the network cranky but absolute silence again when you have worked like stink and used best tools like Edugeek to resolve issues. Rarely, someone notices you have fixed something and says thanks - that makes it all worth it!

    Printer not working is a regular as well so you have to get used to checking the obvious, is it switched on, has it got toner and paper and regularly has some numpty put too much paper in it!

  6. #51

    SYNACK's Avatar
    Join Date
    Oct 2007
    Posts
    10,691
    Thank Post
    824
    Thanked 2,570 Times in 2,187 Posts
    Blog Entries
    9
    Rep Power
    731
    Quote Originally Posted by speckytecky View Post
    has some numpty put too much paper in it!
    Or a sandwich

  7. #52

    Join Date
    Oct 2012
    Posts
    82
    Thank Post
    0
    Thanked 11 Times in 10 Posts
    Rep Power
    5
    Quote Originally Posted by JamesDonkin View Post
    Never agree to PAT testing.
    I was a chump and foolishly made this mistake. It's a biggie. Endless hours of boring, monotonous work await you, as you unplug everything, test it, document & stick it, then put it all back the way it was. Don't do it unless you're going to get paid on top of your wage, and even then, I'd seriously consider saying no.

    Here the biggest repeat offender is sound on the smart board PCs. Between headphones being plugged in, cables yanked out for whatever reason, software mutes, speaker power, and a fiddly little input switch on the faceplate, there seems to be too much troubleshooting for most, who just decide that it isn't working and send for help. To be honest, sometimes that's better, because they haven't caused chaos and broken something else in the process of trying to fix it.

    Over easter I left some printer toner by a printer that was going to be in use and was running low. One the first day back a member of staff told me that she'd changed the toner, but it still wouldn't print, so it was probably broken - it must be if it ran out of toner so quickly. On examination, I found the old cartridge and drum unit in the bin, and the new toner sitting completely unconnected to anything, in the middle of a vast chasm inside the printer which the drum unit used to fill. Apparently the toner attaches to the paper by some sort of voodoo magic.

    The biggest piece of advice I can offer is that if you can, ask someone to demonstrate the problem to you, because the chances are they'll use any mishmash of terminology they can think of, and it won't make very much sense until you see it. e.g. You're told that "Windows isn't installed. The computer must be broken." Okay, sounds like something serious. On examination, you see that Windows is quite obviously installed and the computer is working perfectly. Turns out they meant Office. I didn't make that example up.

  8. #53
    nab
    nab is offline

    Join Date
    Mar 2013
    Posts
    23
    Thank Post
    8
    Thanked 2 Times in 2 Posts
    Rep Power
    3
    There's been some brilliant and quite frankly humourus examples dotted about this thread... Thanks to everyone for the tales of woe!
    Its been great to get an idea of what to expect.

    Tomorrow is my last day at my current job and then I start my new one on Monday -I'll of course let you know how it goes and indeed, share any tales of woe I myself may have to endure!!

    I hope anyone else starting out as a techie finds the thread as useful as I have!

    Cheers all!

    nab

    P.S keep them coming!!
    Last edited by nab; 18th April 2013 at 12:34 PM.

  9. #54
    w-clarke101's Avatar
    Join Date
    May 2011
    Location
    Lancaster
    Posts
    95
    Thank Post
    1
    Thanked 8 Times in 8 Posts
    Rep Power
    14
    Good luck and welcome to the IT crowd One thing I don't see! or maybe missed! is have you tried turning it off and on again......

  10. #55

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    8,004
    Thank Post
    508
    Thanked 1,591 Times in 1,122 Posts
    Blog Entries
    19
    Rep Power
    700
    Quote Originally Posted by w-clarke101 View Post
    have you tried turning it off and on again......
    From my experience here, it's more a case of "have you checked it's plugged in?"

  11. #56

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,216
    Thank Post
    2,767
    Thanked 935 Times in 875 Posts
    Rep Power
    343
    Quote Originally Posted by X-13 View Post
    From my experience here, it's more a case of "have you checked it's plugged in?"
    And if mains or power related is it switched on ( mains on / off switch ) and on / off switch of the device whether a laptop , copier or whatever. Are all cables firmly seated ie vga, ethernet , mains

  12. #57
    RjMaJay's Avatar
    Join Date
    Mar 2013
    Posts
    28
    Thank Post
    20
    Thanked 5 Times in 5 Posts
    Rep Power
    3
    Quote Originally Posted by Garacesh View Post
    we have an ongoing problem with one room failing to get its printers (even though the policy is identical to another room!)
    THIS NEEDS TO BE KILLED WITH FIRE! Its my life at the moment
    Last edited by RjMaJay; 25th April 2013 at 11:41 AM.

  13. #58


    Join Date
    Jan 2012
    Posts
    1,814
    Thank Post
    546
    Thanked 232 Times in 173 Posts
    Rep Power
    171
    Quote Originally Posted by RjMaJay View Post
    THIS NEEDS TO BE KILLED WITH FIRE! Its my life at the moment
    If you find a solution, let me know.
    The policy in Room A (fault) is the exact same policy another room has (Room B). Not a duplicate. Same policy.
    The Room B gets the printers 100% of the time. The Room A room doesn't always get them.
    Room A and Room B (along with others) share this printer.
    Tested all the cabling, no faults there, either.

  14. #59
    Gibson335's Avatar
    Join Date
    May 2008
    Posts
    884
    Thank Post
    245
    Thanked 125 Times in 99 Posts
    Rep Power
    77
    People will blame 'the network' when in fact they mean a single piece of software... the 'network' will unilaterally decide to delete a student's file, at random, more likely when it is a piece of coursework due in that day...staff will refer to the network cable as the Internet cable...printers will be 'broken' when in fact they are simply out of paper or, at times, not even switched on...you will be expected to manage Google, Yahoo and Hotmail when 'their' systems fail...the help you get from a user is usually disproportiante to the help you will be asked to provide...

    Not that I'm a cynic, or anything...

  15. #60
    mdench's Avatar
    Join Date
    Oct 2011
    Location
    Billingshurst
    Posts
    702
    Thank Post
    30
    Thanked 94 Times in 86 Posts
    Rep Power
    30
    The lamp has died in my new lampless LED projector is it possible to get another lamp? = Loose cable connection on the wall made the picture look dim

SHARE:
+ Post New Thread
Page 4 of 5 FirstFirst 12345 LastLast

Similar Threads

  1. Future of ICT provision/support in schools
    By KWestos in forum General Chat
    Replies: 37
    Last Post: 11th May 2011, 08:09 AM
  2. 1st/2nd Line Support / Installation Engineer - Hull - 20k - 25k
    By bmallott in forum Educational IT Jobs
    Replies: 0
    Last Post: 20th September 2010, 10:38 AM
  3. Copyright issues in schools
    By Ian_CUP in forum Educational Software
    Replies: 3
    Last Post: 6th October 2009, 01:20 PM
  4. Any 1st/2nd line ICT techie jobs going in South Wales
    By Andi in forum Educational IT Jobs
    Replies: 8
    Last Post: 10th May 2007, 11:49 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •