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General Chat Thread, Common ICT problems/issues in Schools (1st/2nd line) in General; If it's got a plug or battery be expected to; a-know how it works b-be able to fix it!...
  1. #16

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    If it's got a plug or battery be expected to; a-know how it works b-be able to fix it!

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    1. Make sure the item is plugged into the mains and switched on.
    2. If you've got SmartBoards, "The red/blue/black etc. pen/board rubber doesn't work" Just blow the dust from the light sensors under the pens/board rubber, magically works.

    Best problem I ever had: Teacher sends a child to me, "The computer at the back of the room won't stop beeping" I go to the class, take the pile of books off the keyboard, all is quiet!

  3. #18
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    Kids slightly unplugging network leads/power leads so there is no network/computer won't power on.
    Kids swapping monitor cables/mice/keyboards to other machines.
    Kids chewing cables... yeah seriously. And we are secondary to sixth form, primary I can kind of understand but not years 7-13.

  4. #19

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    1. Power switch operation.
    "My whiteboard/PC/monitor/device doesn't work"
    Check item plugged into mains. Check mains switch and device switch in the ON position. Fixed

    2. Failing that check both ends of every cable that could be a problem and make sure they're plugged in... to the right thing if you suspect the little darlings have being having a laugh.

    3. Paper jams and toner changes

    4. Password resets.

    5. Develop a patient short response to why single license software can't be installed on the network and why school software can't be installed on the home laptop

    6. Decide early on that, despite what everybody else thinks, you are not responsible for everything that has a plug on it. Nor was your predecessor. That includes sinks.

  5. #20
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    Quote Originally Posted by nab View Post
    I've just become A+ certified so I have an idea from that, but would like to know from real world experienced tech's!
    First thing you'll learn is that IT and education isn't in the real world, nor will your colleagues operate within the boundaries we know as the "real world". You'll have to shed that veil quite quickly or you'll learn the hard way.

    Quote Originally Posted by elsiegee40 View Post
    1. Power switch operation.
    "My whiteboard/PC/monitor/device doesn't work"
    Check item plugged into mains. Check mains switch and device switch in the ON position. Fixed
    Further to this, know your devices (because other staff don't)!
    A device with electricity = IT
    Whiteboard = Projector
    Monitor (also screen, display) = Computer
    <insert website here> = The whole internet (see: the internet is down! I can't access $website!)


    Good luck and welcome to our world!

  6. #21
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    I have just had to remote into a teacher's computer because the school e-mail system wasn't working. That translates to "I don't know how to expand the today tab in Outlook" I clicked that little triangle and all was well. In between doing jobs like that I'm planning a new domain, with fully virtualised servers, migrating exchange and everything associated with that.

  7. #22


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    Seeing as how most of the technical stuff has been covered already.....

    Never, ever, run out of Valium.

    Find a favourite mantra and recite it. Frequently. Mine is 'In with anger, out with love', but you may prefer a more classical one.

    Find somewhere to secret yourself away when you need to get on with stuff, a workshop or some such.

    Learn to say 'No' and to be rude about it, when necessary. I know it's not pleasant to be rude, but, believe me, you will have to be sooner or later.


  8. #23

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    Quote Originally Posted by jlucas View Post
    Kids slightly unplugging network leads/power leads so there is no network/computer won't power on.
    Kids swapping monitor cables/mice/keyboards to other machines.
    Kids chewing cables... yeah seriously. And we are secondary to sixth form, primary I can kind of understand but not years 7-13.
    Kids swapping keys around, usually to spell rude words on the top line
    Kids stealing space bars - a regular occurrence at my last school, and it renders the keyboard useless
    Kids switching the voltage selector switch to 110V

  9. #24

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    Quote Originally Posted by clareq View Post
    I have just had to remote into a teacher's computer because the school e-mail system wasn't working. That translates to "I don't know how to expand the today tab in Outlook" I clicked that little triangle and all was well. In between doing jobs like that I'm planning a new domain, with fully virtualised servers, migrating exchange and everything associated with that.
    I've had 'emails take a day to arrive, but everyone else gets them immediately' = 'today' tab closed so email only appear when its in yesterday. Had to tell the same teacher this twice in a few months.

    Meldrew

  10. #25
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    Quote Originally Posted by unixman_again View Post
    Kids switching the voltage selector switch to 110V
    Nice explosions!

  11. #26

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    you've gotta learn to live with the fact that after you've shown a member of staff what they've done/are doing incorrectly, they'll reply "well, why has it done that?"

    ..cause it can't be possibly be them at fault ;-)

  12. #27

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    Just remember, whatever they say is wrong, it's probably the complete opposite of what they tell you.

  13. #28

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    And never forget that fixing that problem silently in front of a class of kids is the best way of all.

    It feels SO good to walk in, get moaned at, flip a power switch with the class watching and then leave without saying a word

  14. 2 Thanks to elsiegee40:

    speckytecky (18th April 2013), TheBinMan (27th April 2013)

  15. #29
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    Get ready for massive exaggerations, "the whole class doesn't work" run over - Oh billy's screen wont turn on and simon has forgotten his pasword.....

    "the whole network is down" Teachers forgotten (yet again) to turn her wifi on.

  16. #30
    nab
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    Every single post has been a beautiful insight! haha, thank you everyone for the posts... I get a very similar list of problems (only A/V related) in my current role ("the speakers are blown and there's no sound at all" =volume down)...
    so hopefully i'll get started ok within IT whilst trying rapidly to learn as much as i can for future promotions....

    Thanks again!

    nab

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