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General Chat Thread, Need an IM chat site/ program for User to IT? in General; Any ideas on an IM chat site (program if needed), Possibley through a 3rd party website. For example, a student ...
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    Yeo695's Avatar
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    Need an IM chat site/ program for User to IT?

    Any ideas on an IM chat site (program if needed), Possibley through a 3rd party website.


    For example, a student or teacher has an issue with a laptop and if the
    open a live chat IM window with me they can tell me whats going on and
    I can then proceed to remote into their computer.


    I've though about AIM but I would like to avoid using a program,
    I would prefer a site. I want to try as much as possible to lock down
    communications between the users and me only. I want to
    avoid teacher to teacher chat.


    Maybe if I host my own site strictly for that? or have an add on to
    the districts site?


    Any ideas?

    -Thanks

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    do your students have email??

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    Domino's Avatar
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    Openfire server, and the spark client is a good fit for this: Ignite Realtime: Openfire Server

    run it internally and have IM you can lock down.

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    plexer's Avatar
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    OP Smartdesk has a chat feature built in.

    Ben

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    Admiral208's Avatar
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    How about this.

    Crafty Syntax Live Help

    I found it the other day looking for something else. It looks a bit old school and I have never used it but thought it looked like it might be useful.

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    Yeo695's Avatar
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    Students do no have an email. I was looking into Mibew Messenger? Has anyone used this before? I would have to add it to the Districts website.

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    Yeo695's Avatar
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    I do like the OP Smartdesk, but I'm not sure if this is a possibility to replace the ticket system we currently use.

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    localzuk's Avatar
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    Quote Originally Posted by Domino View Post
    Openfire server, and the spark client is a good fit for this: Ignite Realtime: Openfire Server

    run it internally and have IM you can lock down.
    This is how I'd do it.

    Although, if the client was too much, there are a pile of Jabber libraries out there and crafting a simple help chat client would be easy if you have a bit of programming knowledge.

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    Yeo695's Avatar
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    Think I'm going to give ClickDesk a try

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    Basically you need a live chat program. Try stardeveolp live help, I use that, one off cost OR livezilla for free (older versions).

    Both basically allow them to only contact you... I use it for presales...

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