General Chat Thread, Need an IM chat site/ program for User to IT? in General; Any ideas on an IM chat site (program if needed), Possibley through a 3rd party website.
For example, a student ...
12th March 2013, 04:58 PM #1
Need an IM chat site/ program for User to IT?
Any ideas on an IM chat site (program if needed), Possibley through a 3rd party website.
For example, a student or teacher has an issue with a laptop and if the
open a live chat IM window with me they can tell me whats going on and
I can then proceed to remote into their computer.
I've though about AIM but I would like to avoid using a program,
I would prefer a site. I want to try as much as possible to lock down
communications between the users and me only. I want to
avoid teacher to teacher chat.
Maybe if I host my own site strictly for that? or have an add on to
the districts site?
12th March 2013, 05:37 PM #2
do your students have email??
12th March 2013, 05:40 PM #3
Openfire server, and the spark client is a good fit for this: Ignite Realtime: Openfire Server
run it internally and have IM you can lock down.
12th March 2013, 06:05 PM #4
OP Smartdesk has a chat feature built in.
12th March 2013, 06:22 PM #5
How about this.
Crafty Syntax Live Help
I found it the other day looking for something else. It looks a bit old school and I have never used it but thought it looked like it might be useful.
12th March 2013, 06:23 PM #6
Students do no have an email. I was looking into Mibew Messenger? Has anyone used this before? I would have to add it to the Districts website.
12th March 2013, 06:27 PM #7
I do like the OP Smartdesk, but I'm not sure if this is a possibility to replace the ticket system we currently use.
12th March 2013, 06:38 PM #8
This is how I'd do it.
Originally Posted by Domino
Although, if the client was too much, there are a pile of Jabber libraries out there and crafting a simple help chat client would be easy if you have a bit of programming knowledge.
12th March 2013, 08:38 PM #9
Think I'm going to give ClickDesk a try
12th March 2013, 10:28 PM #10
Basically you need a live chat program. Try stardeveolp live help, I use that, one off cost OR livezilla for free (older versions).
Both basically allow them to only contact you... I use it for presales...
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