Getting money back from the bank

_Bat_ · 05-09-2007, 10:41 PM

Hey all,

last Wednesday I tried to withdraw £50 from a cash machine in a shop. It's one of these third party cash machines that charge for transactions.

The machine was out of receipt paper, so getting one wasn't an option.

Anyway, the transaction was accepted, but only £10 came out of the machine and an error popped up. No explanation, just said it couldn't be completed.

I'm fairly certain £50 came out of my account that evening, but I haven't had the time to check or even deal with this yet, I'm going to phone them tomorrow and find out how much came out.

If £50 did come out, I have no proof that I only got £10.

Does anyone know where I would stand legally with this if the bank refuse to refund me?

Thanks

FN-GM · 05-09-2007, 10:43 PM

is there CCTV around the machine??

_Bat_ · 05-09-2007, 10:47 PM

I think there was. Whether they still have the tapes from last Wednesday is anyones guess.

FN-GM · 05-09-2007, 10:51 PM

Well i would get down there quick and recover any they might have.

_Bat_ · 05-09-2007, 10:54 PM

That's what I'm worried about lol.

I haven't had chance to deal with it since it happened. I'm going to phone them tomorrow to find out how much actually came out and if it was £50, what I need to do to get it back.

If they have overwritten the CCTV, I'm not sure where I stand.

ZeroHour · 05-09-2007, 10:55 PM

Basically the company that made the machine will know how much was in it at the start.
They then will probably have a log of the withdraw amounts (but no account details possibly). If the machine paid our £40 more then it had then it would help your case.
Everything in those machines has to be logged and alarmed to stop people asking for £10 and getting £20. Hopefully the guy that came to refill the machine found possibly excess in the machine thus proving it had a fault.
These are all just ideas but I really do they could find out, its just can they be bothered to for £40.

FN-GM · 05-09-2007, 10:58 PM

was it a credit card or debit My cousin is a area business manager for the royal bank of Scotland. If someone claims the cash machine hasn’t given enough what they do it check the records on the cash machine and check the balance of the money in the machine if they don't balance they will refund you.

FN-GM · 05-09-2007, 10:59 PM

beat me to it!

_Bat_ · 05-09-2007, 11:10 PM

Quote:

Originally Posted by ZeroHour

Basicall
These are all just ideas but I really do they could find out, its just can they be bothered to for £40.

Lol yeah. It wouldn't normally bother me too much, but I've lost quite a lot of money recently on other stuff as well and I'd ideally like this £40 back. I can't afford to keep losing stuff like this

.

_Bat_ · 05-09-2007, 11:12 PM

Quote:

Originally Posted by FN-Greatermanchester

was it a credit card or debit

Debit.

ZeroHour · 05-09-2007, 11:14 PM

I doubt it will be a prob. It just might take a while though

FN-GM · 02-10-2007, 07:51 PM

what was the outcome of this James?

Welcome, Register for free! or Login below:
User Name		Remember Me?
Password

05-09-2007, 10:41 PM	#1
_Bat_ Join Date: May 2006 Posts: 1,132 Thanks: 2 Thanked 8 Times in 4 Posts Rep Power: 9	Getting money back from the bank Hey all, last Wednesday I tried to withdraw £50 from a cash machine in a shop. It's one of these third party cash machines that charge for transactions. The machine was out of receipt paper, so getting one wasn't an option. Anyway, the transaction was accepted, but only £10 came out of the machine and an error popped up. No explanation, just said it couldn't be completed. I'm fairly certain £50 came out of my account that evening, but I haven't had the time to check or even deal with this yet, I'm going to phone them tomorrow and find out how much came out. If £50 did come out, I have no proof that I only got £10. Does anyone know where I would stand legally with this if the bank refuse to refund me? Thanks

05-09-2007, 10:43 PM	#2
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 5,118 Thanks: 168 Thanked 177 Times in 171 Posts Rep Power: 42	Re: Getting money back from the bank is there CCTV around the machine??

05-09-2007, 10:47 PM	#3
_Bat_ Join Date: May 2006 Posts: 1,132 Thanks: 2 Thanked 8 Times in 4 Posts Rep Power: 9	Re: Getting money back from the bank I think there was. Whether they still have the tapes from last Wednesday is anyones guess.

05-09-2007, 10:51 PM	#4
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 5,118 Thanks: 168 Thanked 177 Times in 171 Posts Rep Power: 42	Re: Getting money back from the bank Well i would get down there quick and recover any they might have.

		EduGeek.net Forums > General > General Chat
Getting money back from the bank

05-09-2007, 10:54 PM	#5
_Bat_ Join Date: May 2006 Posts: 1,132 Thanks: 2 Thanked 8 Times in 4 Posts Rep Power: 9	Re: Getting money back from the bank That's what I'm worried about lol. I haven't had chance to deal with it since it happened. I'm going to phone them tomorrow to find out how much actually came out and if it was £50, what I need to do to get it back. If they have overwritten the CCTV, I'm not sure where I stand.

05-09-2007, 10:55 PM	#6
ZeroHour Join Date: Dec 2005 Location: Aberdeen, Scotland Posts: 2,012 Thanks: 104 Thanked 204 Times in 92 Posts Blog Entries: 1 Rep Power: 48	Re: Getting money back from the bank Basically the company that made the machine will know how much was in it at the start. They then will probably have a log of the withdraw amounts (but no account details possibly). If the machine paid our £40 more then it had then it would help your case. Everything in those machines has to be logged and alarmed to stop people asking for £10 and getting £20. Hopefully the guy that came to refill the machine found possibly excess in the machine thus proving it had a fault. These are all just ideas but I really do they could find out, its just can they be bothered to for £40.

05-09-2007, 10:58 PM	#7
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 5,118 Thanks: 168 Thanked 177 Times in 171 Posts Rep Power: 42	Re: Getting money back from the bank was it a credit card or debit My cousin is a area business manager for the royal bank of Scotland. If someone claims the cash machine hasn’t given enough what they do it check the records on the cash machine and check the balance of the money in the machine if they don't balance they will refund you.

05-09-2007, 10:59 PM	#8
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 5,118 Thanks: 168 Thanked 177 Times in 171 Posts Rep Power: 42	Re: Getting money back from the bank beat me to it!

05-09-2007, 11:14 PM	#11
ZeroHour Join Date: Dec 2005 Location: Aberdeen, Scotland Posts: 2,012 Thanks: 104 Thanked 204 Times in 92 Posts Blog Entries: 1 Rep Power: 48	Re: Getting money back from the bank I doubt it will be a prob. It just might take a while though

02-10-2007, 07:51 PM	#12
FN-GM Join Date: Jun 2007 Location: Rochdale, Lancashire Posts: 5,118 Thanks: 168 Thanked 177 Times in 171 Posts Rep Power: 42	Re: Getting money back from the bank what was the outcome of this James?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
How much money do BSF schools get ?	User3204	BSF	0	11-08-2007 12:47 PM
Saving Money	browolf	Jokes/Interweb Things	0	08-11-2006 12:34 PM
SIMS dinner money	TGrosvenor	MIS Systems	0	25-08-2006 02:47 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search Thread
Show Printable Version Email this Page	Search Thread: Advanced Search

Register now for FREE and post messages!
Username: Password: Confirm Password: E-Mail: Confirm E-Mail: Birthday: Image Verification I agree to forum rules

General Chat forum sponsored by