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General Chat Thread, iTunes blocked in General; Originally Posted by One_Minute_Hero iTunes seems to be working ok on my PC with the exception That confirms that it ...
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    Tsonga's Avatar
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    Quote Originally Posted by One_Minute_Hero View Post
    iTunes seems to be working ok on my PC with the exception
    That confirms that it is smoothwall playing silly buggers. I'd ring smoothwall back and insist on speaking with someone, you know EXACTLY what you are trying to achieve and for them its a 5 min job. Download their teamviewer client and be good to go. Either take your IP out of the exception or have another machine to hand for testing .

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    Quote Originally Posted by Tsonga View Post
    That confirms that it is smoothwall playing silly buggers. I'd ring smoothwall back and insist on speaking with someone, you know EXACTLY what you are trying to achieve and for them its a 5 min job. Download their teamviewer client and be good to go. Either take your IP out of the exception or have another machine to hand for testing .
    when i last phoned on friday (just before i left) i was told it had been escalated. am just awaiting office hours and will call again. cheers
    Last edited by One_Minute_Hero; 11th February 2013 at 10:44 AM.

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    Quote Originally Posted by AMLightfoot View Post
    If you are using Smoothwall, Please configure the following:

    Browse to Web proxy > Authentication > Exceptions

    Add the following categories to Auth exceptions:

    SSL/CRL
    Software Updates
    Authentication Exceptions
    iTunes

    Save.

    Browse to Guardian > Web Filter > Policy Wizard

    Create a policy with the following conditions:

    Who: Everyone
    What: Authentication Exceptions, SSL/CRL, Software Updates, itunes
    Action: Whitelist
    Where: Everywhere
    When: Always
    Action: Enabled

    Confirm and save this rule.

    Browse to Guardian > Web Filter > Policies

    Move the policy you created up the table until it is above any block or blanket block in place for the group Unauthenticated IPs. You may have this group in a policy folder in position 2 in the table by default if you did not have Unauthenticated IPs allowed to use the web proxy prior to migrating. If this is a fresh install please check whether Unauthenticated IPs is included in the aforementioned policy folder.

    Please then edit the 'Recommended security rules' content modification category group and remove 'IE remote code execution'.

    Save and restart the web proxy.

    i missed this step

    working now

    thanks all

  4. Thanks to One_Minute_Hero from:

    AMLightfoot (11th February 2013)

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    Yes, the WHITELIST action is vitally important - this is a commonly misunderstood configuration. Whitelisting bypasses content scanning and any content modification rules which can interfere with the iTunes traffic which explains why it doesn't work with an 'Allow' rule but does with a Whitelist rule.

  6. Thanks to AMLightfoot from:

    One_Minute_Hero (13th February 2013)

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