Is anyone having slow internet issues in the Kirklees area? Our internet has been shocking for over a week now. There saying yes it is them however offering zero time scales, no call backs, no nothing!
Anyone in the area have a contact numbers/people other than the help desk!?
Yep, we've been having the same sort of problem for weeks now.
At one point they blamed smoothwall.
Think I've been waiting for a call for the last two weeks now.
They've apparently resolved the issue this morning (or put a workaround in place) - their intranet has been updated a few times with the status.. currently:
Slow Internet link in Schools - 07/02/2013 Update 10:30
Kirklees IT are continuing to investigate the severe nature of the problems affecting the schools broadband connection. We have found an issue with the firewall and are now working to fix this. We are also trying to respond to all the calls logged with an update. We realise this is a serious problem, and apologise for the inconvenience these problems are causing. This portal message will be updated at regular intervals, but you may also contact the IT Service Desk on 860-46888.
They're calling round all schools and anyone with an open 'slow internet' log now to inform them of the workaround...
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