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General Chat Thread, Newsletters in General; We use a product call Serif Page Plus X3, similar to Publisher....
  1. #16
    naysweb's Avatar
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    We use a product call Serif Page Plus X3, similar to Publisher.

  2. Thanks to naysweb from:

    reggiep (5th February 2013)

  3. #17

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    Quote Originally Posted by naysweb View Post
    We use as a change management, telling staff what we have done or going to do..
    I think this is one of the key points for me. Even if only a small % actually read it the information is being given out there. It then becomes easier to say "well i did tell you in the newsletter" - you didn't read it? not my problem!

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    Sounds like you may be trying to give too much info - you only need a short summary. Most staff only care about "is my computer fixed?", and a short message of what happened and that its resolved is enough for them.

    If staff want more information then they can come and find me, but usually the summary is enough.

    I'm not saying never put detail though - if you need to use it then don't be worried, certainly when staff are used to being able to skim read the update, then a paragraph of info will have the required impact.
    Last edited by korifugi; 5th February 2013 at 12:28 PM.

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    Quote Originally Posted by tmcd35 View Post
    I think this is one of the key points for me. Even if only a small % actually read it the information is being given out there. It then becomes easier to say "well i did tell you in the newsletter" - you didn't read it? not my problem!
    We find we use that **"well i did tell you in the newsletter" - you didn't read it?** loads and we found lost of staff do read it, and staff starting to ask when's the next one..

  6. #20

    tmcd35's Avatar
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    Here's what I typed in to word (no formatting)...

    Page 1: Introduction, Details about changes to ICT Support Staff, Importance of reporting jobs correctly
    Page 2: Highly simplified introduction to "servers" (topic of the month)
    Page 3: Bullet point list of projects we're working on, Details of any planned works in the next month, details of next months "topic of the month"

    I'd hope all staff read page 1, most glimpse page 3 and one or two get something out of page 2. I recon I can get future editions down to 1.5 - 2 pages - single sheet duplexed.
    Last edited by tmcd35; 5th February 2013 at 12:29 PM.

  7. #21

    Danp's Avatar
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    Do you have an intranet? How about putting some of your notices on there?

  8. #22

    tmcd35's Avatar
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    Not at the moment, but I could see this morphing into an Intranet later in the year once we've revisited things like room bookings and helpdesk software. At the moment a paper based handout would work best with out staff and a PDF on the unused knowledge base for future reference.

  9. #23
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    Its a good idea, we do a termly email bulletin indicating what we've been doing during the holidays and what our future plans are.

    If the staff don't read it that's their problem, it shows good practice that you're bothering.

  10. #24

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    Quote Originally Posted by tmcd35 View Post
    Not at the moment, but I could see this morphing into an Intranet later in the year once we've revisited things like room bookings and helpdesk software. At the moment a paper based handout would work best with out staff and a PDF on the unused knowledge base for future reference.
    Get HAP+ installed then, help desk and room booking sorted, then Joomla for intranet.

  11. #25

    tmcd35's Avatar
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    Funny you should say that, I've been looking at HAP+ as a replacement to our current off site web access system. Not sure we'd use it for help desk though, we have other idea's there and want to be more integrated with asset management and site management.

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