Sky+ HD box forgets recording schedule

[elsiegee40]

We have a Samsung Sky+ HD box which has for the second time 'forgotten' all scheduled recordings.

We noticed the same thing happen about this time last week. It recorded fine on Friday, but this evening X Factor didn't record... (I know it's got taste!)

Further investigation shows all recorded programmes are still there, but all the scheduled programmes for recording have disappeared.

We are completely mystified. I shall spend a fair amount of time setting all the recordings up again, but really don't want to have to do this every Saturday!

Any ideas?

[mdench]

ring sky they will either do a software upgrade or replace the box. If the later be sure to watch all those programmes

[cpjitservices]

Id give Sky a call see if they can resolve the problem, I have one of the black Sky+HD Boxes not sure of the make maybe Amstrad... and now and again it looses everything in the TV Guide & Planner.... only unplugging and plugging back in rectifies it but it does make me twitch a bit as it gives me a dreaded amber light for 10 minutes after unplug.... box is only 11 months old and got a call from Sky last week asking if I wanted to take out insurance as my box is no longer under warranty...... Wish I had now.!

[plexer]

If it's only 11 months old then it's still under guaruntee?

Ben

[elsiegee40]

Our box is older unfortunately. It's just weird that it's done this on two Saturdays in a row

[Danp]

Software update needed, pull mains, hold down backup button on box and plug power back in, keep button held down until on screen says its updating. Sorted my problems.