HAAAAAAAALP!

[X-13]

[I'm not sure where this goes... Server 2008R2? Windows 7?]

For some reason, RM Management console has broken.

Any time I try to access registry settings, I get "Failed to join domain"

Any time I try to access user settings, I get a message saying something about an error and I'm told to check the event log.


The event viewer is showing the console is having problems [Will copy/paste later... I can't get to it at the moment.]


It was working earlier today and suddenly broke while I was working. If it matters we're on CC4.


[On a unrelated note, how do you remove a printer from RMMC? I deleted it from the server but it's still there.]

[maark]

have you tried iis reset? - sometimes used to work - a long while since I used RM stuff.

[X-13]

have you tried iis reset? - sometimes used to work - a long while since I used RM stuff.

No change.


As promised... It's copy/pasta time.

Service Host (ComputerManager) logged the following event at 13:21:53
Exception caught in remote method 'System.Collections.Generic.ICollection`1[System.String] GetTypeNames(RM.Networks.TypeManager.Interfaces.Ty peClass)' on attempt 0. Exception=System.Runtime.InteropServices.COMExcept ion (0x80005000): Failed to connect to domain

Server stack trace:
at Interop.Strong.TypeManagerJob.UserTypesClass.Initi aliseEx(String strDomain, Boolean bUserType, String strEstablishment)
at RM.Networks.TypeManager.TypeManager.GetTypeNames(T ypeClass typeClass)
at RM.Networks.Comms.Proxies.MarshalByRefGenerated.Ho sted_TypeManager_101121032410442.GetTypeNames(Type Class typeClass)
at System.Runtime.Remoting.Messaging.StackBuilderSink ._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink .PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink .SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleRe turnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateI nvoke(MessageData& msgData, Int32 type)
at RM.Networks.TypeManager.Interfaces.ITypeManager.Ge tTypeNames(TypeClass typeClass)
at RM.Networks.Comms.Proxies.AutoGenerated.TypeManage r_1_0_0_0_090212130734000_RemotingProxy.GetTypeNam es(TypeClass typeClass)
at RM.Networks.Comms.Proxies.AutoGenerated.ITypeManag er_1_0_0_0_121105195229089_ClientProxy.GetTypeName s(TypeClass typeClass)..


That's one of the errors... the others would make this post insanely long.

[clareq]

Have you tried restarting RMService host on the forest root?

[kai91]

You will need to restart the RM Blob Manager service and see if that fixes your issue.

If not stop RM service host go to:
c:/programfiles/rm/connect/comms - delete the hosted and remoting proxies folders
Now got to c:/documentsandsettings/allusers/applicationdata/rm/connect/comms and delete all the cache and .rmcache files.
Cut the client proxies folder to the desktop or a similar location out of that folder
Now restart RM service host and see how you go

Thanks

[clareq]

Oh - I have a script to do all that:

net stop /yes "RM service Host" 

 @echo Waiting for RM service Host To Stop 

:loop1 

 @Rem Wait for 30 seconds 

@PING 1.1.1.1 -n 1 -w 30000 >NUL 

 @echo Checking Service State 

@sc query "RM service Host" | @FIND "1  STOPPED"  > nul 

@If %ERRORLEVEL% NEQ 0 goto loop1 

 @echo Confirmed: RM service Host Service Stopped 

 

 @echo Clearing service host cache 

 @Rem Wait for 30 seconds 

del /Q /F "C:\Documents and Settings\All Users\Application Data\RM\Connect\Comms\SecCache2.rmcache" 

del /Q /F "C:\Program Files\RM\Connect\Comms\RemotingHost" 

del /Q /F "C:\Program Files\RM\Connect\Comms\HostedProxies" 

md "C:\Documents and Settings\All Users\Application Data\RM\Connect\Comms\backup" 

move "C:\Documents and Settings\All Users\Application Data\RM\Connect\Comms\ClientProxies\*" "C:\Documents and Settings\All Users\Application Data\RM\Connect\Comms\backup"

 @echo Stopping RMConnectionPool 

net stop /yes RMConnectionPool 

 

 @echo Starting RMConnectionPool 

net start RMConnectionPool 

 

 @echo Starting service host 

 @Rem Wait for 30 seconds 

net start /yes "RM service Host" 

 @echo Waiting for RM service Host To Start 

:loop2 

 @Rem Wait for 30 seconds 

@PING 1.1.1.1 -n 1 -w 30000 >NUL 

 @echo Checking Service State 

@sc query "RM service Host" | @FIND "4  RUNNING" > nul 

@If %ERRORLEVEL% NEQ 0 goto loop2 

 @echo Confirmed: RM service Host Started

Save as a .bat file and run on server.

[X-13]

Oh - I have a script to do all that:

Save as a .bat file and run on server.

Will try this on Monday.

[Oaktech]

on cc3 this is usually reset the PDC and hope for the best...

[rad]

Log a call with RM, they may ask for server to be restarted.

[X-13]

Log a call with RM, they may ask for server to be restarted.

I have done. The install is less that 2 weeks old... We shouldn't be having as many problems as we are.

[X-13]

@clareq That script of yours didn't work...

Now I have to wait for RM to have a look. [Their "diagnosis" was copy+paste of what I named to job...]

[cpjitservices]

As a bit of daft have you flushed your browser cache/cookies ?

I used to manage an RM Network on CC3 and the techs would sometimes come across with silly errors in RMMC, sometimes RMMC wouldn't even display... they found if they used a differnet browser or cleared the browser data it would start working again. Remote Desktop into the server and running RMMC always worked but that was a long way round it was easier to do it in browser.

[stevenewman]

As a bit of daft have you flushed your browser cache/cookies ?

I used to manage an RM Network on CC3 and the techs would sometimes come across with silly errors in RMMC, sometimes RMMC wouldn't even display... they found if they used a differnet browser or cleared the browser data it would start working again. Remote Desktop into the server and running RMMC always worked but that was a long way round it was easier to do it in browser.

The RMMC on CC4 doesn't use a browser.

[cpjitservices]

Ahh right.... never mind... never used it - although in CC3 using browser for RMMC was the worst idea ever.

[bossman]

@X-13:

When no-one is on the network go to your DC and go to services.msc and scroll to RMPostgres.SQL and restart the service, it will also restart 2 other services, when these are all backup and running scroll to RMHost service and restart that also.

This should create a new cache of the database and the RMMC should come backup with all the information data.

Let me know how you get on.

As for removing a printer, just go to the server where you installed it and delete it, it will disappear from the RMMC printer OU but you must undeploy it first in the RMMC from the workstations or Room OU that you have deployed it too in the first place. Oh! don't forget when you on the server in Start>printers and faxes right click in the white space and go to the print server and delete the port for that printer also.

Hope you get sorted