General Chat Thread, IT technician hours in General; Originally Posted by witch
What about whiteboards though?
I only have a few printers in each school and one uses ...
5th November 2012, 07:50 PM #16
5th November 2012, 09:18 PM #17
Going for the middle one in size and support, 600 students 160 client devices. 6hrs a fortnight term time. We do have a good hardware rollover plan though which means most stuff is newish and easy to maintain, centralized settings via GP and W7 and W8 laptops. That also does not include extra projects like server upgrades or site wide reimages.
It does depend heavily on the school and staff though, I take a very strict training role in 'helping users not to be helpless'. Most end up absorbing the training if only from the repetition of the lecture over and over and over...
5th November 2012, 09:31 PM #18
I dont know what I'm doing wrong on 15 hours a week 360 kids and plenty to do .... Our temporary head teacher (until Christmas shes a Deputy Head in real life)) has stated that our IT is rubbish and that at her school they have someone come in only 2 hours a month! We got outstanding for IT provision in the last Ofstead
5th November 2012, 10:14 PM #19
What a charming person. This type of person likes to make themselves look good by trying to make everyone else look bad.
Originally Posted by Brpilot99
Telling everyone the IT is rubbish is not helpful. Arrange a meeting to discuss her concerns, don't disagree in the meeting, just take copious notes.
Then back at base make her comments into bullet points.
Answer each bullet point by showing how it actually works (i.e. she's got it wrong, but be tactful) or by how things could be changed. If change could improve matters... and there's bound to be something... explain why things are how they are if necessary and work out how much it would cost in time and hardware/software to improve matters.
Make sure Teaching & Learning are the main reasons for changing things. Change that does not benefit this needs careful justification.
At the end of this present your report and request a meeting a week later to discuss what she wants you to do. I'm pretty sure the second meeting won't happen.
Keep your cool and be professional no matter what the antagonism.
5th November 2012, 10:24 PM #20
@Brpilot99 I'm guessing this is the person who swears at everyone?
Is this person been brought in to cover the role until someone the school has employed starts in Jan?
I agree with @elsiegee40. Ask for a meeting and then answer point by point.
This coupled with the swearing means this person needs to be pulled up sharpish, and you are just the man to do it!
*would be interested by pm in knowing what school she comes from as I may know the IT there!
Last edited by witch; 5th November 2012 at 10:27 PM.
5th November 2012, 10:31 PM #21
Thanks Witch and Elsie .. yes its the one and the same I'm afraid ... Shes at the school till christmas until the new Head arrives. I haven't got the energy for to much conflict and unless pushed to far will ignore but hope the incoming uses better language !! Witch..will send PM in the morning ...
5th November 2012, 11:42 PM #22
I support two schools
25 hours a week spread over 5 days, This school has 12 class room computers, 10 laptops in each class, 30 staff laptops, 8 office non teaching staff computers and a IT suite with 31 laptops. Each class room also has an interactive board and visualiser. School is fully networked with a domain. 25 hours isnt enough to sort all the problems and deal with projects.
5 hours a week spread over two days. each class room has two laptops, one attached to a interactive whiteboard and visualiser, the other is a class room one. bank of 16 laptops for classes to share. about 30 staff laptops, 3 office computers. School is on a work group. 5 hours isnt enough and I regularly have overtime at this school as and when needed.
I dont think there is any formula for amount of hours to workload but if i was you just ask for more hours and document everything to support your case to take to who ever you need to.
6th November 2012, 09:13 AM #23
Schools have to remember that it's not just day-2-day support that needs doing, long term plannign and development needs to be included to improve the provison over time.
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