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General Chat Thread, Helpdesk with AD authentication anyone? in General; Hi, Our head deosn't like our current helpdesk solution as the user has to log in before submitting a ticket. ...
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    reggiep's Avatar
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    Helpdesk with AD authentication anyone?

    Hi,
    Our head deosn't like our current helpdesk solution as the user has to log in before submitting a ticket.
    Can anyone suggest a paid for solution that has AD integration?

    Thanks

    Reg

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    localzuk's Avatar
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    You could do it with RT - RT: Request Tracker - Best Practical

    But this would require you to set it up to use NTLM and then set up Apache to deal with it.

    Also bear in mind that RT is relatively time consuming to set up, but massively flexible.

  3. Thanks to localzuk from:

    reggiep (12th October 2012)

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    detjo's Avatar
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    ServiceDesk Plus. It can be a bit daunting coz there's a lot in it, but it is very good .. and not too cheap!
    Help Desk Software, IT Helpdesk Tool - ManageEngine ServiceDesk Plus

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    reggiep (12th October 2012)

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    Rozzer's Avatar
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    I have been using service desk plus for 7 years and got to agree it does have a lot of features and I am only probabily using 40% of features but its been great here!

    Ross

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    reggiep (12th October 2012)

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    Spiceworks syncs up with AD, but i'm not sure it supports single sign on.

    At least its harder for them to forget their domain credentials (although they somehow still manage it) and we set up a mail box for faults that imports it automatically into the help desk.

    Edit : should really link it http://www.spiceworks.com/ its free and has other features but we just use it for the helpdesk
    Last edited by LiamH; 12th October 2012 at 10:20 AM.

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    Spiceworks supports AD accounts, but you may be better off using the email logging feature no random helpdesk for the user just drop an email to it and it will all be done for you.

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    localzuk's Avatar
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    Spiceworks doesn't have built in SSO support.

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    HMCTech's Avatar
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    I have Kayako 4.1 working with AD SSO. It doesn't support this out of the box but the community has a hack for it. I would suggest downloading the trial and hacking it as I have to get this working. Our users just click on the link and they are signed in so seems to work well.

    Help Desk Software, Live Chat Software and Customer Service Software

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    Quote Originally Posted by localzuk View Post
    Spiceworks doesn't have built in SSO support.
    You can get it working but its a pita
    Active Directory Portal SSO - Spiceworks

    Most of our users prefer the emailing option

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    We use sharepoint here currently, SSO and fully customizable. We even have daily totals for each person appear on the right side (IT Support Staff).

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    Webhelpdesk here, supports login by AD account credentials, but not auto signing AFAIK - however as others have said, you can set it to accept tickets via email, which means they dont need to log into anything....

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    glennda's Avatar
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    Personally I would go with Request Tracker and then setup users to email a mailbox which request tracker pulls from.

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    ICTNUT's Avatar
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    OP SmartDesk supports AD Authentication with Single Sign-On (SSO) coming in Jan 2013

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    reggiep (12th October 2012)

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    Gimme Gimme where's the beta?

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    Been using ManageEngine Service Desk + for a year or so now, reasonably priced, does everything you need it to do and users are able to use it without problems.

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