General Chat Thread, ICT Support Resource Levels in Schools in General; As a one-man band in a 250 workstation school I'm trying to present my boss with typical support levels found ...
9th October 2012, 12:12 PM #1
- Rep Power
ICT Support Resource Levels in Schools
As a one-man band in a 250 workstation school I'm trying to present my boss with typical support levels found in schools as a comparison. I know this varies hugely and there are all sorts of reasons for that but, in general, my estimate is that to support 250 workstations, phones, 7-server domain and two sites I reckon two staff is about minimum. I'd appreciate any comments.
9th October 2012, 12:31 PM #2
At my previous place the ratio was 125 PC's per technician (FE college), so two in your case would seem reasonable. At my current place, we have two full time staff - NM and Snr Tech (me) and two 1 year university placement students who are replaced each year with new students.
9th October 2012, 12:44 PM #3
- Rep Power
Many thanks for the response. I am polling a few schools directly too and two seems to be the bare minimum often with extra for AV etc.
9th October 2012, 02:40 PM #4
I'm in a similar situation to you, except I'm a single site and trying to get a 2nd member of staff.
9th October 2012, 02:51 PM #5
500ish "fixed" workstations, also laptops, IP phone systems, CCTV and security systems, 6 ESX servers running lots of Vservers, across 3 buildings on 1 site - 2 staff here. NM is currently bogged down in CMiS/SLASC/Data verification/Timetabling, so I'm manning the helpdesk and going out to do stuff. Hectic, yes..a bit!
9th October 2012, 03:02 PM #6
Our technicians support over 1,000 workstations at any given location. They do not directly support their own servers or network at this time, though.
9th October 2012, 03:22 PM #7
this thread may be of interest...
9th October 2012, 03:27 PM #8
There are 4 of us here with 1400 computers, 450 of them laptops, and 23 servers. We also look after phones, door entry system and a small (65 machine) mac network. We are split site.
9th October 2012, 04:03 PM #9
- Rep Power
Me, and a Network manager. 600 Student laptops, 300ish Desktops, 120-odd Staff laptops. 40ish iPads. 20 Servers, physical and virtual. 150 Staff, 800 students. Phones, CCTV, single site, and we're term time only. We do not cope.
10th October 2012, 08:20 AM #10
my self and the nm here 200 machines but all dual boot mac and win 7, 4 servers (we need more), they only got me last year and its made a diffrence already to the running of the it here.
10th October 2012, 08:26 AM #11
We Have two sites, total of around 900 students, 500 machines all Win 7, and around 18 servers (we are in process of virtualisation). We have a NM, 3 Technicians and 1 AV Tech.
Look at this though Case study: Essa Academy's high-tech approach to education - 02 Oct 2012 - Computing Feature 900 apple devices and one technician because the students can act as technicians too.
10th October 2012, 08:31 AM #12
Me, senior tech, and 2 other techs - 1100 PCs, 20 servers, SIMS, SLG with full parent rollout, FMS, 1550 students, 250 staff, phone system, door entry system, lunch contract system, BYOD, 70 iPads, 30 Android tablets, 150 projectors, all usual subject specific software (sibelius, CS5.5 etc) a banging headache and a partridge in a pear tree
10th October 2012, 08:34 AM #13
700 machines, 4 ESX hosts, 2 netapps, 20 virtual servers, ruckus wireless, cisco phone system + 1 primary to look after, classroom support to do now and again as well as all the other bits and pieces. team of 2 (plus a director of ICT who's job isnt day to day support)
10th October 2012, 08:53 AM #14
NM + Tech. Approximately
225 Thin Clients
Website, VLE, Parental Engagement Portal, Home - school access for all, Cashless catering
1 site, 2 buildings
6th November 2012, 02:39 PM #15
Interesting about the University placement students. Do you pay these students?
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