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General Chat Thread, ICT Support Resource Levels in Schools in General; As a one-man band in a 250 workstation school I'm trying to present my boss with typical support levels found ...
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    ICT Support Resource Levels in Schools

    As a one-man band in a 250 workstation school I'm trying to present my boss with typical support levels found in schools as a comparison. I know this varies hugely and there are all sorts of reasons for that but, in general, my estimate is that to support 250 workstations, phones, 7-server domain and two sites I reckon two staff is about minimum. I'd appreciate any comments.

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    JonThompson's Avatar
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    At my previous place the ratio was 125 PC's per technician (FE college), so two in your case would seem reasonable. At my current place, we have two full time staff - NM and Snr Tech (me) and two 1 year university placement students who are replaced each year with new students.

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    Many thanks for the response. I am polling a few schools directly too and two seems to be the bare minimum often with extra for AV etc.

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    I'm in a similar situation to you, except I'm a single site and trying to get a 2nd member of staff.

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    500ish "fixed" workstations, also laptops, IP phone systems, CCTV and security systems, 6 ESX servers running lots of Vservers, across 3 buildings on 1 site - 2 staff here. NM is currently bogged down in CMiS/SLASC/Data verification/Timetabling, so I'm manning the helpdesk and going out to do stuff. Hectic, yes..a bit!

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    Our technicians support over 1,000 workstations at any given location. They do not directly support their own servers or network at this time, though.

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    Oaktech's Avatar
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    this thread may be of interest...

    computer:tech ratio

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    clareq's Avatar
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    There are 4 of us here with 1400 computers, 450 of them laptops, and 23 servers. We also look after phones, door entry system and a small (65 machine) mac network. We are split site.

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    Me, and a Network manager. 600 Student laptops, 300ish Desktops, 120-odd Staff laptops. 40ish iPads. 20 Servers, physical and virtual. 150 Staff, 800 students. Phones, CCTV, single site, and we're term time only. We do not cope.

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    bushby's Avatar
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    my self and the nm here 200 machines but all dual boot mac and win 7, 4 servers (we need more), they only got me last year and its made a diffrence already to the running of the it here.

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    We Have two sites, total of around 900 students, 500 machines all Win 7, and around 18 servers (we are in process of virtualisation). We have a NM, 3 Technicians and 1 AV Tech.

    Look at this though Case study: Essa Academy's high-tech approach to education - 02 Oct 2012 - Computing Feature 900 apple devices and one technician because the students can act as technicians too.

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    Me, senior tech, and 2 other techs - 1100 PCs, 20 servers, SIMS, SLG with full parent rollout, FMS, 1550 students, 250 staff, phone system, door entry system, lunch contract system, BYOD, 70 iPads, 30 Android tablets, 150 projectors, all usual subject specific software (sibelius, CS5.5 etc) a banging headache and a partridge in a pear tree

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    700 machines, 4 ESX hosts, 2 netapps, 20 virtual servers, ruckus wireless, cisco phone system + 1 primary to look after, classroom support to do now and again as well as all the other bits and pieces. team of 2 (plus a director of ICT who's job isnt day to day support)

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    NM + Tech. Approximately

    1000 Pupils
    180 Staff
    275 PCs
    100 Laptops
    225 Thin Clients
    20 servers

    Website, VLE, Parental Engagement Portal, Home - school access for all, Cashless catering

    1 site, 2 buildings

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    Quote Originally Posted by JonThompson View Post
    At my previous place the ratio was 125 PC's per technician (FE college), so two in your case would seem reasonable. At my current place, we have two full time staff - NM and Snr Tech (me) and two 1 year university placement students who are replaced each year with new students.
    Interesting about the University placement students. Do you pay these students?

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