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General Chat Thread, Starting new job ICT systems Manager & Facilitator November 5th in General; Yeah little bit at college...
  1. #31

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    Yeah little bit at college

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    Ephelyon's Avatar
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    It'll help that one of these servers is CC4 then. Just SIMS and stuff on the admin server I take it - are the two networks physically/logically separated?

  3. #33

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    Thats the sort of things ive got to find out when i visit on friday 2nd november

  4. #34
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    To be honest, I'd start with the absolute basics:

    1, Find out what the administrator password is (and who knows it/uses it)
    2, Set up your PC how you want it, and make any mental notes on what might need improving (I would need a dual screen setup ASAP)
    3, Find out what email system is used, whether you administrate it, and get yourself an email account setup
    4, You'll want to get a SIMS (or whatever MIS system your school uses) login with full system permissions so you can help troubleshoot with that
    5, Check out the general 'feel' of the network. How long does it take to log into a student machine? Does DHCP and DNS look okay (Find out what your allocated IP range is)? Can you remote onto the servers from your desk? Have back ups been taken? What state are the computers in, do they need replacement keyboards/mice/monitors? Is the software up to date? From that, you can start to build your own priority list. Then talk to people and find out their needs (which I guess you'll be forced to if you're based in the staff room! Not sure if that is such a good idea, no one will use a help desk if they see you every break and lunch...)
    6, Find out if there is any documentation about the network, or if you can contact your predecessor in case of an emergency - especially useful for usernames and passwords that were setup years ago that nobody else knows. Similarly, see if you can get a copy of last years budget, that will give you a good indication of what's expected.

    And finally, my advice would be to not sweat the big stuff initally, concentrate on the small problems that you can tackle there and then, whilst keeping an eye out for the bigger picture. Don't be afraid to say 'I'm sorry, I can't help with that right now, but I'll look into it and get right back to you when I've got an answer.' should you not be able to fix a problem right there and then. Would certainly help to have a reference book on hand (I really relied upon Mastering Windows Server 2003 my first few years!) to help troubleshoot.

    Good luck!

  5. #35

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    Just about to order Mastering Windows Server 2008! Looks a good book and looks to be the best one on the market atm!

  6. #36

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    Here's another +1 for Mastering...R2 its open on the shelf behind me, resting on top of the Practice of System Administration.

  7. #37
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    If you've got CC4 don't go adding users or altering GPOs in AD - that's what the RM Management console is for. It's fairly easy to find your way around, so get your head around that first - it will become your first port of call for most things.

  8. #38

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    Yeah, that's what i thought clareq. But that I'd get the book for the admin server mostly!

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    Get yourself on a FITS course.

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    Ill have a look

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