Very happy with XBox live.
Just been on the phone with MS and XBox live in particular. I had an old banned account that I used on a JTagged lobby (unwittingly). I managed to convince MS to transfer all stats from that account to my new one, bar the fact I want them to put me at Prestige 8 (I had legitimately earnt Prestige 8 Rank 63 on my old account), but they'll be setting me at Rank 1 prestige 8, will all titles and emblems unlocked. This is a massive win for me as I am happy to gain back my rank and titles :)