Running SIMS.net version 7.140 on Citrix
I setup SIMS server successfully; the client works perfectly on a workstation. My colleague publishes it on citrix because the server is based in London and users will be accessing it from one of the National Autistic Society's schools in Radlett. the problem is:
a user can create a report (any type of report), preview it and save it, but when the person runs the report the following error is displayed:
Problem Event Name: APPCRASH
Application Name: Pulsar.exe
Application Version: 18.104.22.168
Application Timestamp: 4e130db9
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 046a570c
OS Version: 6.0.6002.2.2.0.16.7
Locale ID: 2057
When the error message window is closed (the only option), the application closes as well.
CAPITA told me they don't support SIMS on citrix although they are aware some schools are running SIMS successfully on citrix. I was told that the only technician who could help left the company.
Could anyone help or direct me to the right path sorting out the issue? If you are running SIMS on Citrix can you please let me know any relevant information about publishing it?
Also the System Manager won't work but I will keep to one question at a time.
Many Thanks in advance.